Claim evidence: Proof of the final damage charges from the rental company

To help our team assess your claim as quickly as possible we ask all customers to provide a copy of the final invoice from the rental company using our online claims form. We need full information to assess your claim, so please attach the requested evidence. We will not be able to assess your claim without the required evidence.
 

What is this?
After your trip has ended, your rental company will provide you with documentation showing the final charges for the damage to the vehicle. This document will typically include a cost breakdown that separates rental costs from damage costs or excess charges and any refunds you may have received. Depending on your destination and rental company, this may be known as a final rental invoice, demand invoice, demand letter, damage estimate or damage claim.

Please note that this is different from the repair invoice as it may include additional charges from the rental company such as administration fees or loss of use charges. If you don’t have this document, you can request it from your rental company.

Why is it needed?
During a claim assessment, we need to verify the damage charges (i.e. the excess that you are required to pay for the damages). The documents you provide as proof help us to do so.

What it should include?

1. Driver’s first and last name or rental agreement number.
2. Damage charges.
3. Taxes
4. Fees.
5. Additional charges.

 
What if I don’t have these documents?
If you don’t have the particular documents requested, please supply other evidence to support your claim. This can include the most recent invoice you received from your rental company or other documentation of the charges for your rental.

You will have an opportunity to explain your circumstances and missing information during your claim submission.