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Full Protection

To be eligible for this coverage, you are required to have at least the most basic collision damage waiver (“CDW”, “LDW” or similar basic protection package) offered by the car rental company. Please read the rental terms carefully as CDW is not always included at the time of booking.

While CDW covers basic body damage, it has a high excess that you need to pay if there’s damage, even if you did not cause the damage. Full Protection covers those excess charges and their costly damage-related fees, and it covers certain types of damage that the rental companies exclude from CDW.

If your estimated costs exceed $3,000, please notify us - before you pay the rental company - by visiting rentalcover.com/claim. In some cases we will handle the transaction with the rental company to ensure you are treated fairly by them.

Your Coverage

You can cancel at any time up to the day of pickup for a refund.

All drivers on the rental agreement are covered.

You are covered up to the full car value.

Your personal baggage is also covered up to $2,000 and your personal electronics up to $1,000.

This protection is designed to cover the various costs applied by the rental companies, namely the excess that’s payable on damages and the related fees when you rent a vehicle for a specified journey as outlined below.

You are covered when you are charged for...

Damage to the rental vehicle's bodywork.
Theft or vandalism of the rental vehicle.
Damage to windscreens, mirrors, and lights, including external glass and lights.
Damage to wheels and tyres including punctures, fittings, replacements, and repairs.
Damage to the underbody of the vehicle.
Key loss or replacement or lock out: Covers call out fees, replacement of lost, damaged or stolen car keys, key programming and key delivery.
Damage caused by natural weather events.

You are also covered for...

Towing and roadside assistance fees: You are covered for towing or roadside assistance costs including call out fees following physical loss or damage to or mechanical breakdown of the rental vehicle.
Administration fees: Includes Administration fees or anything similar that are charged for processing damage claims (also called handling fees, carriage fees, postal fees, accident fees). This does not include fees applied by your credit card company for processing or costs incurred for any other reason.
Drop off/relocation of damaged vehicle fees: Includes drop off/relocation costs of your rental vehicle if there’s a breakdown or accident.
Loss of use/demurrage fees: Includes fees charged by rental companies for loss of use while the vehicle is being repaired.
Personal baggage and personal electronics: you are covered if your personal baggage and/or personal electronics is damaged or stolen during the specified journey. You are not covered for any personal valuables.

If we think any fees from the rental company are unreasonable, we may refer the claim to the dispute process outlined in Special Conditions.

You are not covered...

Where you breach a condition of this policy for example, failing to purchase one of the rental company’s CDW coverage options.
Where you or another driver on the rental agreement breach any term of the vehicle rental agreement.
Where you or another driver on the rental agreement contravene driving rules or laws in any local jurisdiction during the specified journey.
Where you have given a false or misleading statement or you have engaged in fraudulent conduct. We reserve the right to cancel the cover and recover any claims that we have paid to you based on any fraudulent conduct.
Where you have not provided the necessary documents that we have reasonably requested during the claims process which means we cannot verify whether your claim comes within these terms and conditions.
Where you paid the rental company in cash and have insufficient evidence for that payment - appropriate evidence would include ATM/cash withdrawal receipt, bank statement, or credit card statement.
For transaction costs applied by your credit card including international card and foreign exchange fees.
Where the event for which you are making a claim occurred before this insurance was purchased.
Where you incur costs resulting from using incorrect fuel in your rental vehicle.
Where you incur costs from mechanical failure caused by you driving in a manner which is reckless, or in a manner which otherwise violates the terms of your rental agreement.
Where you did not notify police of damage, theft or other events and this was required by the terms of your rental agreement. We recommend that you understand the local requirements for notifying authorities prior to picking up your vehicle.
If, during your specified journey, your personal baggage and/or personal electronics is lost or misplaced or if damages were pre-existing, or they were stolen from an insecure location or unattended rental vehicle.
For loss or damage to any personal valuables. These include valuables such as watches, jewellery, furs, gold, silver, precious metals, uncut gems, stones or money.
Where you are liable for injuries to passengers, other drivers or any other party.
Where you are liable for damage to the property of passengers, other drivers or any other party.
Where you have driven the rental vehicle off-road or on an unsealed road, except for unsealed roads which you are required to use to access your accommodation venue.
Where your rental vehicle is being used for deliveries or similar commercial purposes.
Where your rental vehicle does not meet the definition of rental vehicle in these terms and conditions.
Where your rental vehicle requires a non-standard driver’s licence in your region/s of travel.
Where you have admitted you are “at fault” in relation to an accident or collision. This may compromise our ability to recover any loss from the other driver. If you are an “at fault” driver, you should always inform the other driver that you will contact your insurer and should not accept responsibility by signing or agreeing to anything except, if required by the rental company, a factual statement for their purposes that we will request during the claim process.
Where the full value of your rental vehicle exceeds the maximum cover limit of this policy.
If your vehicle was rented from a company on our Restricted Rental Companies list.
For internal damage including, but not limited to upholstery/seating, bedding, toilets, showers, electrical outlets, bilge pumps, interior lighting, appliances and portable accessories.
Where clutch damage has occurred.

Special Conditions

In the event that you make a claim, you will be asked to show that your rental agreement includes CDW coverage.

Subrogation

You agree, if we pay your claim, in addition to any common law and equitable rights of subrogation that we may have, that:

We assume all of your rights of recovery for loss and you permit us to bring legal or other action in your name to enforce those rights. You agree that we may at our discretion bring a legal action in your name to enforce these rights and also request any payment through that enforcement to be paid directly to our bank account of choice and agree to terms to settle the claim without further notice to you or approval from you.
If you are eligible for a future reimbursement by the rental company or another third party (for instance from the "at fault" driver), you agree that we are entitled to those proceeds.
You will provide all reasonable assistance to us to recover such amounts and/or settle claims (including the provision of documents and affidavit or witness statements or signing a settlement agreement).

You continue to have the right to make a recovery for loss or damage which is not covered by this policy, where you have a legal right of compensation or recovery against someone who caused that loss or damage.

Disputed charges from the rental company

If you paid for your rental vehicle with a credit card, and if you or our claims team thinks that the rental company’s charges are inconsistent or unfair, we will discuss with you the process for recovering the charges through your credit card issuer (“dispute process”). This is a quick process with a high likelihood of success. Examples of where we may invoke this dispute process include, but are not limited to, exaggerated repair estimates or costs, or any costs that you are not responsible for and charges for third party damages for which you are not liable which might relate to the rental vehicle interior, breakdown, wear and tear and pre-existing damage, or other damage.

If your costs are not fully reimbursed through this process, we will restart your claim urgently, under the terms of this policy.

Coverage through other means

If you are covered by another insurance for the same benefits as those listed here, including but not limited to free credit card travel cover or personal auto insurance or CDW, we may request that you provide details of that insurance including the name of the insurance issuer at the time of lodging your claim.

Currency calculations and fees that you pay to your credit card issuer

Claims are calculated based on the currency that was originally charged by the rental company (this is the “currency of loss”). Our claims calculation does not include international card or other fees or foreign exchange conversions applied by your credit card issuer. Our claims process allows you to convert your approved claim amount from the original currency of loss to your preferred currency using a retail exchange rate.

Incidents involving another vehicle

In cases where another vehicle (a “third party”) has been involved in an accident, and details of that vehicle and/or its driver are available, we require that information to be provided to us during the claim process. We may also confirm with the rental company that they have received those details. Rental companies will often charge you an amount up to the excess and reimburse you if you are deemed to be “not at fault” as a result of an investigation between the insurers of each driver. We will assist you to help ensure you’re expediently reimbursed.

If we pay out a claim before completion of any investigation (see ‘Subrogation’), we reserve the right to recover the reimbursable funds on your behalf.

General Conditions

This policy is subject to the following conditions:

You are between the ages of 19 and 99 years;
You are resident in Australia;
Your name must be on the rental agreement and it must be signed by yourself.
The rental agreement must include any additional drivers.
You must not have breached any terms of the rental agreement.
Coverage is limited to one rental vehicle per rental agreement for the duration of coverage, except if your rental vehicle has been replaced by the rental company. Each time that you sign a new rental agreement you will need a new policy.
You must take reasonable care to protect the rental vehicle and avoid an accident or collision which may cause damage.
You have purchased at least the most basic CDW coverage offered by the rental company.
You must have only used the rental vehicle on the specified journey.

Making a Claim

Visit rentalcover.com/claim to start the claim process. To ensure you are treated fairly by the rental company, if the charges are likely to exceed $3,000, please notify us via the claim form before you pay the rental company.

We will ask you for photos or scans of these documents:

Your rental agreement from the rental company.
Your driver’s licence.
Bank statement showing your payment for the damage.
Final invoice from the rental company (available when the damage costs are settled - this may differ from your initial invoice).
We may also request that you provide an invoice showing the repair cost for damages.
Police reports or other evidence of theft of or damage to personal baggage and/or personal electronics.
All correspondence with the rental company.
Other documents as requested by your claims officer including any terms and conditions or alternative coverage or insurance that may apply.

Cancellation and refunds

The cancellation terms are outlined on your Certificate.

Cover period

You are covered for the Period of Insurance as shown in your Certificate.

Cancellation by you

You can cancel at any time up until pickup for a full refund.

If your plans change after pickup, you can also cancel for a refund for any unused period. Visit rentalcover.com/account to get started.

Cancellation by us

We reserve the right to cancel your coverage and will give you notice in writing if we intend to do so. We can do this if:
· You fail to comply with the duty of the utmost good faith (e.g. if you provide misleading information);
· You fail to comply with a term or condition in this policy;
· You make a fraudulent claim under the policy.

Compliance Statement

Data Protection & Privacy

We are fully committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. We will only ever collect your personal information directly from you or through other entities listed in our Privacy Policy. We do not trade, rent or sell your information.

We require personal information from you to process your application for the policy. If you don’t provide the information, we may not be able to accept your application. You can access our Privacy Policy here.

General Insurance Code of Practice (Code)

The Code was developed by the Insurance Council of Australia to further raise the standards of practice and service across the insurance industry. The Insurer is a subscriber to the Code which means they support and adhere to the Code. A copy of the Code can be obtained from the Insurance Council of Australia by visiting insurancecouncil.com.au.

Jurisdiction and Law

This policy shall be governed and construed and resolved within the jurisdiction of the courts in accordance with the law of New South Wales, Australia.

GST

The premium on this policy includes an amount for GST. If we pay a claim, your GST status may determine the amount to be paid on the claim. You must advise us if you are registered, or required to be registered for GST purposes, and you must, when requested, tell us what your entitlement to Input Tax Credits (ITCs) is for your insurance premium.

Definitions

Any word defined below will have the same meaning throughout:

Accident or collision: means a sudden, unexpected event caused by something external, which results directly in loss or damage.
Administration fees: means fees or anything similar that are charged to you by the rental company for processing damage claims (also called handling fees, carriage fees, postal fees, accident fees). Administration fees do not include fees applied by your credit card company for processing or costs incurred for any other reason.
"At fault": means one of the drivers involved in an accident or collision is deemed to be responsible for damages after an investigation between the insurers of each driver.
Breakdown: means mechanical or electrical breakdowns, failures or breakages to the rental vehicle.
Bodywork: means the metal frame of your rental vehicle.
Call out fee: means a roadside assistance charge from a service provider to attend to a vehicle breakdown.
CDW: means Collision or Loss Damage Waiver (CDW or LDW) or similar insurance offered by the rental company to limit your liability for damage during the term of the rental agreement.
Certificate: means a validation certificate issued by RentalCover which describes who is covered under this insurance. This is provided along with the email or invoice which confirms the policy has been issued to you.
Conditions: mean the general eligibility requirements that you must meet in order to be covered by this insurance.
Currency of loss: means the currency that was used by the rental company for the damage charges that were charged to you.
Damage: means physical harm to the rental vehicle that impairs its value, usefulness or normal function.
Drop off/relocation fees: means fees charged to you by the rental company for any drop off/relocation costs of your rental vehicle if the rental vehicle is damaged or there’s a breakdown.
Excess: means the amount paid - or payable - by you to the rental company, if there’s accidental damage or theft.
Full value: means the market value of the rental car at the time of your claim, up to a maximum market value of AU$100,000. This is the maximum amount that we pay in the event of a claim.
Full protection: means the cover that we agree to provide to you, subject to the policy, in relation to your hire of the rental vehicle from the rental company under the rental agreement.
Insurer: means Assetinsure Pty Ltd, 45 Clarence Street, Sydney, NSW, Australia 2000.
Key loss or replacement or lock out: means the call out fees, replacement of lost, damaged or stolen car keys, key programming and key delivery charged to you by the rental company.
Loss: means the amounts charged to you by the rental company which are covered by the policy.
Loss of use/demurrage fees: means fees charged to you by the rental company for loss of use of the rental vehicle while it is being repaired.
Natural weather event: means an event caused by natural forces, including but not limited to wind, hail, fire, flood, earthquake, explosion, tsunami, volcanic eruption, landslide, avalanche, hurricane, cyclone or storm.
"Not at fault": means that one of the drivers involved in an accident or collision is not deemed to be responsible for damages after an investigation between the insurers of each driver.
Off-road: means any area that is not a sealed road. It includes, but is not limited to, tracks, rivers, tidal crossings, sand, flood waters, unformed roads, fire trails, rivers, dams, streams, rocks, beaches, creek beds, fields and paddocks.
Period of Insurance: means the time and date you pick up the rental vehicle at the start of your specified journey until the time and date you drop off the rental vehicle at the end of your specified journey.
Personal baggage: means the items you take with you on your specified journey. This does not include personal valuables.
Personal electronics: include phones, laptops, tablets, headphones, cameras and wearable electronics devices, such as an Apple Watch, and other electronics items.
Personal valuables: means valuables such as watches, jewellery, furs, gold, silver, precious metals, uncut gems, stones or money.
Policy: means this document and associated certificate and invoice.
Rental agreement: means the contract between you and a rental company in respect to the provision of a rental vehicle for a specified journey that contains your signature confirming you agree to its terms.
Rental company: means a commercial operation which is in the business of renting out vehicles and that is fully licensed, where applicable, by the regulatory authority of that country, state or local authority including online "share" or "peer to peer" websites, loan cars from a licensed mechanic or accident replacement vehicles.
Rental vehicle: means cars and standard vehicles (including SUVs, wagons and 4x4s) that don’t need special licences and aren’t for commercial or offroad use, rented from an authorised rental company at the time the rental contract is entered into. This includes mechanic loan cars and accident replacement cars. Vehicles which are not rental vehicles include, but are not limited to, a truck/lorry, van, bus, racing car, street car, motorcycle, scooter, moped, motorhome, RV, campervan.
RentalCover.com: the website which distributes the product and provides the claims administration system.
Specified journey: means the trip taken or to be taken in the rental vehicle from your pick up date to your drop off date.
Tax: means a government tax that is payable by you in addition to the cost of the product.
Towing and roadside assistances fees: means call out fees following damage to or breakdown of the rental vehicle.
Theft: means a rental vehicle that has been stolen or removed to either a known or unknown location without your permission.
Unsealed road: means a road which is not a sealed road. It includes roads that are not dressed in a hard material such as tar, bitumen or concrete.
Vandalism: means a rental vehicle that has been damaged intentionally by you or someone known or unknown to you.
We/us/our: means .
You/your: means the person named on the certificate and any other person who drives the same rental vehicle and is listed on the same rental agreement.

Combined PDS and FSG

Important Information

This document is a combined Product Disclosure Statement (PDS) and Financial Services Guide (FSG).

It is an important document and you should keep it in a safe place with any other documents relating to this insurance, such as your certificate of insurance.

Throughout this document, certain words are defined terms and they are set out in the Definitions section in this document.

Information in the PDS may need to be updated from time to time.

This combined PDS and FSG was prepared on 28 September 2021.

Target Market Determination

From 5 October 2021 a target market determination for this product can be obtained here.

Product Disclosure Statement

Policy issuer

RentalCover.com, is a trading name of Cover Genius Pty Ltd (ABN 43 159 983 598 AFSL 490058) who has issued this insurance. Cover Genius Pty Ltd is authorised under a binding authority to issue this insurance on behalf of the insurer, Assetinsure Pty Ltd (ABN 65 066 463 803 AFSL 488403). Assetinsure Pty Ltd is authorised by the Australian Prudential Regulation Authority (APRA) to conduct general insurance business in Australia.

You can contact Cover Genius Pty Ltd using the following details:
Address: Level 19, 45 Clarence Street, Sydney 2000
Website: rentalcover.com/help

You can contact us, the insurer, Assetinsure Pty Ltd using the following details:
Address: Level 21, 45 Clarence St, Sydney NSW 2000
Website: assetinsure.com.au

We confirm transactions

You can ask us to confirm any transaction under this policy by contacting us.

Costs

In order to calculate the policy premium we take account of a number of factors, including the type of rental vehicle, the duration of the rental period, your age and the country of travel. Your premium also includes amounts payable in respect of compulsory government charges including Stamp Duty, and GST. When you apply for this policy you will be advised of the total cost.

Cooling off period

You can cancel your policy by advising Cover Genius within 14 days after receiving your Certificate but before the start date of your specified journey, provided that you haven’t made a claim.

Complaints/Disputes

You can contact our Claims Complaints Team ([email protected]) if you have any concerns. They will acknowledge your complaint within 24 hours and provide contact details of the person who will deal with your complaint. If it isn’t immediately resolved, you will be kept informed of the progress of your complaint at least every 10 business days.

Within 30 days of making your complaint, we will either confirm the actions taken to resolve the complaint or explain why it was rejected. If you wish, you can refer the complaint to the Australian Financial Complaints Authority (AFCA) which AFCA is a free dispute resolution service for consumers. AFCA will indicate whether they can assist you with your complaint as this service is not available to all customers/insurance policies. Cover Genius and Assetinsure are members of AFCA.

You can contact AFCA at:

Address: AFCA GPO Box 3 Melbourne VIC 3001
Phone: 1800 931 678
Email: [email protected]
Website: afca.org.au

Financial Claims Scheme

The Federal Government’s Financial Claims Scheme (FCS) is designed to protect certain claimants under a protected policy from the insolvency of general insurers authorised under the Insurance Act 1973 (Cth). Subject to the applicable eligibility criteria you may be entitled to payment under the FCS, which is administered by Australian Prudential Regulation Authority (APRA). Information about the FCS can be obtained from the APRA website at apra.gov.au and the APRA hotline on 1300 13 10 60.

Assetinsure is responsible for the content and the distribution of this PDS.

Financial Services Guide

This Financial Services Guide (FSG) is an important document and is designed to help you decide whether to use the financial services offered. The FSG also contains information about how Cover Genius Pty Ltd ABN 43 159 983 598 AFSL 490058 (Cover Genius) is remunerated for providing these financial services and how your complaints are dealt with.

Financial services

Under its Australian Financial Services Licence (AFSL), Cover Genius is authorised to issue and arrange for the issue of general insurance policy, provide general advice on general insurance policies and provide claims handling and settling services. When providing these financial services, Cover Genius acts for Assetinsure Pty Ltd (ABN 65 066 463 803 AFSL 488403) (Assetinsure) and does not act on your behalf.

Cover Genius is not authorised to provide personal advice to anyone. Any advice given will not take into account your personal objectives, financial situation or needs. You will need to determine whether the insurance meets your needs. Before you make any decision about whether to acquire the insurance, you should read the PDS.

Remuneration

Cover Genius is paid a commission by Assetinsure when you buy this insurance. This commission is included in the premium that you pay and is received after you have paid the premium. This commission is a percentage of the premium. Cover Genius’ employees are paid an annual salary and may be paid a bonus based on business performance. Cover Genius’ associates, referrers and distributors also receive a commission that is a percentage of the premium.

Complaints

You can contact the Cover Genius Claims Complaints Team ([email protected]) if you would like to make a complaint about the financial services described in this FSG. The Team will acknowledge your complaint within 24 hours. The Team will provide you with the outcome of your complaint within 30 days from the date on which you lodged the complaint. This outcome will either confirm the actions Cover Genius have taken to resolve the complaint, or the reasons for rejecting the complaint.

If the complaint is not resolved to your satisfaction, you may refer the complaint or dispute to the Australian Financial Complaints Authority (AFCA). AFCA is a free dispute resolution service to consumers who may be in dispute with their insurer. AFCA’s decision will be binding on us. AFCA will indicate whether they can assist you with your complaint as this service is not available to all customers/ insurance types. Cover Genius and Assetinsure are members of AFCA.

You can contact AFCA at:

Address: AFCA GPO Box 3 Melbourne VIC 3001
Phone: 1800 931 678
Email: [email protected]
Website: [email protected]

Professional indemnity insurance

Cover Genius holds professional indemnity insurance covering errors and mistakes relating to the provision of financial services provided by Cover Genius, its employees, its affiliates and the affiliates’ employees (even after they cease to be employed). Cover Genius’ policy meets the requirement of the Corporations Act 2001 (Cth).

Privacy statement

Cover Genius is committed to ensuring the privacy and security of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Cover Genius will only ever collect your personal information directly from you or through other entities listed in our Privacy Policy. Cover Genius does not trade, rent or sell your information. You can access our Privacy Policy here.

Further Information

For more information about the remuneration and other benefits received for the financial services provided, please ask Cover Genius within a reasonable time of receiving this FSG and before you choose to buy this insurance. If you have any questions, you can contact Cover Genius Pty Ltd using the following details:

Address: Level 19, 45 Clarence Street, Sydney NSW 2000
Website: rentalcover.com/help.

Cover Genius is responsible for the content and the distribution of this FSG.