Managing your cover

Even the best made plans sometimes change

Coronavirus (COVID-19) and your policy
The rapid spread of COVID-19 (Coronavirus) and shutdown of international travel routes is causing significant disruption to travellers...
How credit notes work
Explanation of how cancellations work and bonus credit notes.
What are the cancellation rules for my policy?
Refund amounts differ based on your policy, when the policy is scheduled to commence and your booking agent (if you booked through one of our partners).
How to extend or shorten your vehicle cover dates
To shorten or extend your policy please follow these steps...
How to cancel, extend or shorten your policy
Please follow the steps above to start the process.
What to do if no vehicle is available at the rental desk
At we provide the rental insurance and our partners are responsible for the rental cars. We work with a number of rental partners who sell our policies when you book from their site...
What if I change the rental vehicle or rental company?
Good news. You don’t need to change your policy... Your policy can be used for any rental vehicle, from any rental company, subject to the terms of the rental agreement.
Adding extra drivers and countries to your cover
The nominated driver and all additional drivers included on your rental agreement are covered by your policy. There is no need to add any additional drivers to your policy; they are automatically covered free of charge....
I’m having trouble using
Please read if you have seen a bug on
Can I purchase insurance after pick up?
If your rental has started and you realise you forgot to buy insurance, don’t worry, you still can...

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