How and when will I receive my payment?

We aim to complete 95% of claims within three business days. It can take longer if documents are missing so please provide the documents at the outset. Once approved you will receive an email that includes a link to a payment form where you will enter your bank account details. Approved claims are paid instantly, however, it can take several days to settle depending on your bank country. If you have a US rental with Supplemental Liability Insurance please read this article.

The protection we offer is a reimbursable product which means the rental company charges your credit card for damages and we refund you afterwards if your claim is approved.