Submitting a claim

All claims must be submitted online. We recommend that you use a computer instead of a mobile phone for easier document uploading. Just enter your Reference Number (this ends with "INS" and can be found on your confirmation email).

After the policy is completed and the damage charge has been settled with the rental company, please submit your online claim and attach any supporting documents. You can click on the button below to get started. 

Make a Claim

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Claim is started via the online claim form

Our Claims Team will assess your claim

Once approved we will either pay the rental company or if they charged you, we will email you a payment link via email and text message

Payment will be issued via electronic payment

We will keep you updated by email at every step of the claims journey. With the exception of Supplemental Liability Insurance claims (for US rentals), we aim to complete your claim within 3 business days. Claims involving multiple vehicles may take longer. Learn more about the documents you need to share when making a claim

When you first visit RentalCover you will need to activate your account. Simply find the RentalCover confirmation text or email in your inbox or spam and click the activation link. If you’re having issues, it may be because the email addresses of some Apple users aren’t shared with RentalCover. Instead, you can simply click on the link provided in the confirmation email you received when you purchased RentalCover Protection and update your email address.