What to do if there is damage, a breakdown or an accident?

In the event of a breakdown or an accident, it’s important to ensure everyone is safe. If anyone is hurt, either in your rented car or someone else involved in the accident, you should immediately call 911.  Where possible pull over, turn on your hazard lights and get everyone to safety. You can then:

1. If applicable, collect the other parties’ details including their:
  • Full name
  • Address
  • Phone number
  • Email
  • License number 
  • Vehicle identification number 
  • Name of their insurance company
2. Contact the police to report the incident and gather evidence for your claim. Take photos, to the extent possible, of damages. Our Claims team may ask you to provide evidence such as written statements or police reports.

3. Contact your rental company to report the incident. You can find their number on your signed rental agreement. They will instruct you on the processes such as vehicle recovery or replacement, roadside assistance and, depending on your country of travel, the charges that you may incur.

4. After following the rental company's instructions, your rental period is over and the final charges have been settled by the rental company, submit a claim on RentalCover.com.  

Do not arrange your own recovery or repair without the rental company’s knowledge as this may invalidate their rental terms and conditions. Reasonable charges for towing and vehicle relocation are covered by our plans. We do not cover "out of pocket" costs such as accommodation or phone calls.
 
When you complete your rental

Typically if you are traveling outside of the US, you will pay the rental company for damages and make a claim to us for reimbursement. It’s important to speak to the rental company to confirm that those charges are to be refunded if you were found to be “not at fault” after the insurance investigation. Check your wording in My Account for more information on how we handle "not at fault" accidents.

Please also ask the rental company to provide the terms and conditions that apply when a renter is found to be “not at fault”. We will also seek this information during our investigation.

​​After we’ve received all the required documents and information, our Claims team can begin processing your claim and preparing your refund when the claim is approved.