How and when are claim payments made?

50% of approved Collision Damage Waiver (CDW) claims are paid directly to rental companies within 5-10 business days while the others are reimbursed to renters. It can take longer if documents are missing, so please provide the requested documents at the start. Some CDW claims can take longer to determine liability if there are multiple vehicles while the process for Supplemental Liability Insurance can also be lengthy. If you require reimbursement for damages paid to the rental company, you will receive an email that includes a link to a payment form where you will enter your bank account details. Payments will be issued via electronic payment.