How do I make a claim?

US Residents with our Collision Damage Coverage from AON can begin the claim process directly on travelclaim.com.

All other claims can be submitted online. Just enter your Reference Number (this ends with "INS" and can be found on your confirmation email) and email.

You will need these documents:

- Your rental agreement
- Your drivers licence or the licence of the driver involved in the accident
- All correspondence regarding damages and repairs
- Credit card statement showing the amount deducted by the rental company
- Invoices/receipts from the rental company
- For some claims we also require receipts showing that the repairs have been undertaken. 

Upon entering the relevant information you will be informed of any remaining steps.

For straightforward claims expect a 3 day turnaround between submission and approval, depending on the complexity of the claim and availability of the above documentation to support your claim.

Contact Us

Please check if these questions are relevant or scroll down to contact us:

About RentalCover.com

  1. Our policies are 50% cheaper than the rental companies, guaranteed!
  2. Enjoy your travel without worrying about rental companies overcharging you for damages!
  3. Our policies are built for the unique requirements of vehicle renting in every country.
  4. Accident-related fees are expensive - we fully cover them.
  5. Our underwriters are some of the best known insurance brands globally.
  6. Multi-vehicle accidents can be complicated. We handle all of the insurance and warranty protection back and forth and reimburse you straight away so you can relax (see our Claims Guide).
Our Rental Guides explain how everything works.
Our global insurance panel includes “A” rated household names such as those below.
 
Our underwriters.
US Fire Axa Assistance Astrenska Insurance Ltd Intact Insurance Chubb

 

Our Rental Guides explain how everything works.
Insurance policies are always calculated in full calendar days to ensure you are covered for the full trip even if you pick up early or drop off late!

Our Rental Guides explain how everything works.
Yes they can! RentalCover.com has created a platform specifically for travel agents, corporate managers and booking agents. We offer competitive prices for all of your clients and a generous commission structure for all agents. Visit agency.rentalcover.com and register your work email to access the full benefits of the platform.

Here are just some of the key features that our agency platform offers:
 
  • A very generous commission structure for every new booking or referral to another agent
  • A single, personalised login to manage and administer multiple bookings for multiple clients
  • A very easy-to-use dashboard that shows all bookings and dates to enable easily modification of multiple bookings
  • Clients also retain full access to the booking so that they can directly edit their bookings, if required.
Click here for more information.
 

How can I book for my clients?

We are just about to launch agency.rentalcover.com, a platform dedicated to helping travel agents make bookings for multiple clients and keep them organized under a single login. We also included a very generous commission structure for our travel agent partners. Find out more
 

Renting a car overseas? Sort out the insurance and warranty protection before you go, and you’ll get better coverage at a better price. Insurance products and full protection products may differ based on where you live and where you’re going, so choose your destination from the country list below and we’ll help you compare a typical rental car company policy, often called Collision Damage Waiver (CDW), to what you’d get with RentalCover.com.

 

Popular destinations

Australia    Canada    China    France   Germany   

Italy   Japan     Mexico   UK    US       

Other destinations

 
         
 

Claims Info

Visit the claims page for everything you need know about how to make a claim including our document requirements and how long it takes.

If your question isn't answered by the above please fill in the below form or give us a call:

Email Us


Phone Us

Australia
+61 2 8188 4745
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Bahrain
+973 1619 6427
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Brazil
+55 19 3957 3458
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Canada
+1 (587) 600-0412
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Canada (Toll Free)
(844) 515-2056
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Denmark
+45 89 88 45 46
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Finland
+358 75 325 2845
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France
+33 9 70 73 27 61
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Germany
+49 32 211 122165
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Hong Kong
+852 5808 5951
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Israel
+972 2 372 4218
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Italy
+39 0862 060 139
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Japan
+81 3 4540 9544
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Netherlands
+31 85 8888 124
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New Zealand
+64 4 888 0146
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Poland
+48 22 397 91 21
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South Africa
+27 87 550 3582
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Spain
+34 518 889 143
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Sweden
+46 10 138 80 53
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Switzerland
+41 31 528 06 02
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United Kingdom
+44 141 280 5760
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United States
+1 (337) 423-0869
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United States (Toll Free)
(844) 856-3234
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Coverage for vehicles with less than 9 seats (including driver).