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About RentalCover.com

  1. Our policies are 50% cheaper than the rental companies, guaranteed!
  2. Enjoy your travel without worrying about rental companies overcharging you for damages!
  3. Our policies are built for the unique requirements of vehicle renting in every country.
  4. Accident-related fees are expensive - we fully cover them.
  5. Our underwriters are some of the best known insurance brands globally.
  6. Multi-vehicle accidents can be complicated. We handle all of the insurance and warranty protection back and forth and reimburse you straight away so you can relax (see our Claims Guide).
Our Rental Guides explain how everything works.
Our global insurance panel includes “A” rated household names such as those below.
 
Our underwriters.
US Fire Axa Assistance Astrenska Insurance Ltd Intact Insurance Chubb

 

Our Rental Guides explain how everything works.
Insurance policies are always calculated in full calendar days to ensure you are covered for the full trip even if you pick up early or drop off late!

Our Rental Guides explain how everything works.
Yes they can! RentalCover.com has created a platform specifically for travel agents, corporate managers and booking agents. We offer competitive prices for all of your clients and a generous commission structure for all agents. Visit agency.rentalcover.com and register your work email to access the full benefits of the platform.

Here are just some of the key features that our agency platform offers:
 
  • A very generous commission structure for every new booking or referral to another agent
  • A single, personalised login to manage and administer multiple bookings for multiple clients
  • A very easy-to-use dashboard that shows all bookings and dates to enable easily modification of multiple bookings
  • Clients also retain full access to the booking so that they can directly edit their bookings, if required.
Click here for more information.
 

How can I book for my clients?

We are just about to launch agency.rentalcover.com, a platform dedicated to helping travel agents make bookings for multiple clients and keep them organized under a single login. We also included a very generous commission structure for our travel agent partners. Find out more
 

Renting a car overseas? Sort out the insurance and warranty protection before you go, and you’ll get better coverage at a better price. Insurance products and full protection products may differ based on where you live and where you’re going, so choose your destination from the country list below and we’ll help you compare a typical rental car company policy, often called Collision Damage Waiver (CDW), to what you’d get with RentalCover.com.

 

Popular destinations

Australia    Canada    China    France   Germany   

Italy   Japan     Mexico   UK    US       

Other destinations

 
         
 

Claims

US Residents with our Collision Damage Coverage from AON can begin the claim process directly on travelclaim.com.

All other claims can be submitted online. Just enter your Reference Number (this ends with "INS" and can be found on your confirmation email) and email.

You will need these documents:

- Your rental agreement
- Your drivers licence or the licence of the driver involved in the accident
- All correspondence regarding damages and repairs
- Credit card statement showing the amount deducted by the rental company
- Invoices/receipts from the rental company
- For some claims we also require receipts showing that the repairs have been undertaken. 

Upon entering the relevant information you will be informed of any remaining steps.

For straightforward claims expect a 3 day turnaround between submission and approval, depending on the complexity of the claim and availability of the above documentation to support your claim.

If your policy is from AON please visit travelclaim.com

How US rental companies react to collisions where their renter has an independent policy such as one from RentalCover.com differs between each rental company. This is not an exhaustive list and there are exceptions on a state-by-state basis. If your rental company is missing drop us a line and we will find out the claims process:
 
If you bring your own CDW (purchased on RentalCover.com)...
This table is a generalization and may not apply in your case due to interstate differences. Try the "Compare" tool above & email or call if you still have questions.
Company Who pays the damage bill? How is the bill paid? What else you need to know
ACE CDW Insurer ACE will liaise directly with AON. • ACE will contact your CDW Insurer immediately after an accident or upon return of vehicle.
• If for some reason the insurer does not immediately accept responsibility for the forthcoming matter (ex. if they are closed), ACE won't charge you but will keep on trying contacting your CDW Insurer.
Alamo CDW Insurer Alamo will liaise directly with AON. • Alamo will contact your CDW Insurer immediately after an accident or upon return of vehicle.
• If for some reason the insurer does not immediately accept responsibility for the forthcoming matter (ex. if they are closed), you will be charged for the damages and then you would seek expedited reimbursement from your CDW insurer.
Advantage CDW Insurer Advantage will liaise directly with AON. • You need to quickly engage your CDW Insurer. Your CDW Insurer would be responsible for the damages.
• If for some reason the insurer does not immediately accept responsibility for the forthcoming matter (ex. if they are closed), you will need to keep contacting your CDW Insurer, but Advantage won't charge you for the damages.
Avis CDW Insurer Avis will liaise directly with AON. • Avis will contact your CDW Insurer immediately after an accident or upon return of vehicle.
• If for some reason the insurer does not immediately accept responsibility for the forthcoming matter (ex. if they are closed), you will be charged for the damages and then you would seek expedited reimbursement from your CDW insurer.
Budget Policy Holder Budget will charge an amount based on the "damage assessment" and may often charge your credit card. AON would reimburse you. You should attempt to get AON to pay instead. • You need to quickly engage your CDW Insurer. They will facilitate your reimbursement for outgoing collision costs.
• Budget will do a credit check on policy holder at time of pickup and will most likely check your credit limit.
Dollar CDW Insurer Dollar will hold the driver responsible for the liability until your insurer accepts the responsibility. They may charge your credit card. AON would reimburse you. You should attempt to get AON to pay instead. • Dollar will contact your CDW Insurer immediately after an accident or upon return of vehicle.
• If for some reason the insurer does not immediately accept responsibility for the forthcoming matter (ex. if they are closed), you will be charged for the damages and then you would seek expedited reimbursement from your CDW insurer.
Enterprise Policy Holder Enterprise will charge an amount based on the "damage assessment". They may often charge your credit card. AON would reimburse you. You should attempt to get AON to pay instead. • Enterprise will charge a deductible directly to your credit card in the event of damages ($500 - $1000). 
• You will need to quickly engage your CDW Insurer. They will facilitate your reimbursement for outgoing collision costs.
Hertz Policy Holder Hertz will hold the driver responsible for the liability until the CDW Insurer accepts the responsiblity. They may often charge your credit card. AON would reimburse you. You should attempt to get AON to pay instead. • You need to quickly engage your CDW Insurer. They will facilitate your reimbursement for outgoing collision costs.
• Hertz will do a credit check on policy holder at time of pickup and will most likely check your credit limit.
National Policy Holder National will hold the driver responsible for the liability until the CDW Insurer accepts the responsibility. may often charge your credit card. AON would reimburse you. You should attempt to get AON to pay instead. • You need to quickly engage your CDW Insurer. They will facilitate your reimbursement for outgoing collision costs.
• National will do a credit check on policy holder at time of pickup and will most likely check your credit limit.
Zipcar Policy Holder Zipcar will hold the driver responsible for the liability until the CDW Insurer accepts the responsibility. may often charge your credit card. AON would reimburse you. You should attempt to get AON to pay instead. • You need to quickly engage your CDW Insurer. They will facilitate your reimbursement for outgoing collision costs.
• Zipcar will do a credit check on policy holder at time of pickup and will most likely check your credit limit.

 


 
You will be given back your money via a money transfer to your bank account. It might take anywhere between 1 day to 5 days, depending on your trip details. For bank transfers, it’s extremely important that we receive the correct bank details. We unfortunately cannot pay claims via check or any other means.
We want to remove stress and make the whole process as simple as possible! The main steps are:
1. Submit your claim.
2. Assessment: We will email you a confirmation that we received the claim request and have immediately started assessing the claim. 
3. If any documents are missing or more information is needed we will email you.
4. Once everything is provided we can quickly approve your claim.
5. We then pay you via bank transfer.
Unfortunately, transaction fees are everywhere when you travel internationally. 

When paying a claim out via money transfer, banks charge a minimum of $15 (or equivalent in your local currency). We do not pass those costs on to you if the bank charges us the fee. If the bank charges you the fee, however, we are unfortunately not able to cover the cost.
There are several considerations when comparing exchange rates, and several ways to calculate them. Let's use an example:
  • Mark is from UK. He was charged €500 by his rental company for an accident in France. His €500 claim was approved today by RentalCover.com.
  • Mark will be paid in GBP.
The RentalCover.com Claims Team converts charged currencies (for Mark this is Euros) to payment currencies (for Mark this is GBP) based on the transfer rates available from several money transfer platforms. They are 3-5% better than bank rates and 4-6% better than a bureau de change.  
In the event of a collision you will be required to pay an amount up to the full deductible/excess. At a future date, perhaps up to 18 months later, depending on the rental company's rental conditions, you may be eligible for a full refund from the rental company if you were "not at fault". We believe however that you shouldn't need to wait up to 18 months! We instead pay your claim straight away. We just require you to digitally sign a simple "waiver" letter that we then send off to the rental company, who in turn pays us the refund amount. 

Claims Info

Visit the claims page for everything you need know about how to make a claim including our document requirements and how long it takes.

If your question isn't answered by the above please fill in the below form or give us a call:

Email Us


Phone Us

Australia
+61 2 8188 4745
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Bahrain
+973 1619 6427
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Brazil
+55 19 3957 3458
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Canada
+1 (587) 600-0412
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Canada (Toll Free)
(844) 515-2056
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Denmark
+45 89 88 45 46
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Finland
+358 75 325 2845
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France
+33 9 70 73 27 61
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Germany
+49 32 211 122165
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Hong Kong
+852 5808 5951
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Israel
+972 2 372 4218
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Japan
+81 3 4540 9544
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Netherlands
+31 85 8888 124
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New Zealand
+64 4 888 0146
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Poland
+48 22 397 91 21
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South Africa
+27 87 550 3582
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Spain
+34 518 889 143
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Sweden
+46 10 138 80 53
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Switzerland
+41 31 528 06 02
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United Kingdom
+44 141 280 5760
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United States
+1 (337) 423-0869
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United States (Toll Free)
(844) 856-3234
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Coverage for vehicles with less than 9 seats (including driver).