Full Protection

The rental company’s basic Collision Damage Waiver (CDW) must be included in your car rental .

While CDW covers basic body damage, it has a high excess that you need to pay if there’s damage, even if you did not cause the damage. Full Protection covers your excess charges and other costly damage-related fees, and it covers various types of damage that CDW sometimes excludes.

You can cancel at any time up to the day of pickup for a refund.

Your Coverage

You can cancel at any time up to the day of pickup for a refund.

All drivers on the rental agreement are covered.

You are covered up to the full car value.

With Full Protection you are covered up to the full value of the car. This protection is designed to ensure the various costs applied by rental companies are covered, namely the excess that’s payable on any damages and related fees that are also charged.

You are covered when you are charged for...

Damage to the rental vehicle's bodywork.
Theft or vandalism of the rental vehicle.
Damage to windscreens, mirrors, lights: Includes all external glass & lights.
Damage to wheels & tyres: Includes punctures, fittings, replacements, repairs.
Roof damage.
Damage to the underbody of the vehicle.
Key loss or replacement or lock out: Covers call out fees, replacement of lost, damaged or stolen car keys, key programming and key delivery. You must follow the rental company’s guidelines.
Damages caused by natural disasters: Covers wind, fire, hail and other damages caused by natural weather events unless there’s been a breach of the rental agreement.

You are also covered for these costly fees...

Towing & roadside assistance costs: you are covered for any towing or roadside assistance costs following physical loss or damage to or mechanical breakdown of the rental vehicle.
Administration fees: Includes administration fees or anything similar that are charged for processing damage claims (also called handling fees, carriage fees, postal fees, accident fees). Transaction fees that you pay to your credit card company are not covered.
Drop off/relocation of damaged vehicle: Includes drop off/relocation costs of your rental vehicle if there’s a breakdown.
Loss of use/demurrage fees: Includes fees charged by rental companies for loss of use while the vehicle is being repaired.

You are not covered where...

You or another driver on the rental agreement breached any term of the rental agreement.
You or another driver on the rental agreement contravened driving rules or laws in any local jurisdiction where the rental vehicle was driven.
You have given misleading or fraudulent information. We reserve the right to recover any claims that have been paid based on any misrepresentation.
You have not provided documents that have been requested during the claims process.
You paid the rental company in cash and have insufficient evidence for that payment.
The event for which you are making a claim occurred before the product was purchased.
You incur costs resulting from misfueling your rental vehicle (i.e. using incorrect fuel) or mechanical failure caused by you driving in a manner which is reckless, or which otherwise violates the terms of your rental agreement.
You did not notify police in accordance with your Rental Agreement terms. We recommend that you understand the local requirements for notifying authorities prior to picking up your vehicle.
Your personal items are lost, stolen or damaged.
You are liable for injuries to passengers, other drivers or any other party.
You are liable for damages to the property of passengers, other drivers or any other party.
The vehicle has been driven on an unsealed road, except for access roads to your accommodation venue.
Your rental vehicle is being used for deliveries or similar commercial purposes.
Your rental vehicle is a truck/lorry, van, bus, racing car, street car, motorcycle, scooter, moped, motorhome, RV, campervan.
Your rental vehicle requires a non-standard driver’s licence in your region/s of travel.

Special Conditions

“Disputed” charges from the rental company

You must provide reasonable assistance to us in rejecting or negotiating charges made by the car rental supplier that are deemed unwarranted or unreasonable by either you or our claims team. This includes but is not limited to providing us with the relevant claims documents as outlined under our Making a Claim process. Examples include, but are not limited to, charges for interior, wear and tear or other damage that you are not responsible for or mechanical failure or inflated repair costs.

Coverage through other means

If you are covered by another product for the same benefits as those listed here, including but not limited to free credit card travel cover or personal auto insurance, you will be required to initially make a claim through the other product. We will process a claim for the outstanding amount after the alternate claim process is complete.

Currency calculations and fees that you pay to your credit card issuer

Claims are calculated based on the currency that was originally charged by the rental company (this is the “currency of loss”). Our claims calculation does not include international card or other fees or foreign exchange conversions applied by your credit card issuer. Our claims process allows you to convert your approved claim amount from the original currency of loss to your preferred currency, using a retail exchange rate.

Incidents involving another vehicle

In cases where another vehicle (a “third party”) has been involved in an accident, and details of that vehicle and/or its driver are available, we require that information to be provided during the claim process. We may also confirm from the rental company that they have received those details. Rental companies will often charge you an amount up to the excess and reimburse you if you are deemed to be “not at fault” as a result of an investigation between the insurers of each driver. We will assist you to help ensure you’re expediently reimbursed.
If we pay out a claim before completion of any investigation, we reserve the right to recover the reimbursable funds on your behalf. We will bring action in your name to enforce these rights.

Cancellation by us

We reserve the right to cancel your coverage. Examples include, but are not limited to, the discovery of misleading information or a sanction irregularity or at our underwriter’s request.

Cancellation by you

The cancellation and refund terms are outlined on your certificate.

General Conditions / Eligibility Requirements

All of the following conditions and/or eligibility requirements must be met for you to qualify for reimbursement:

Your name must be on the rental agreement and it must be signed. Other drivers that are on the rental agreement with you are also covered.
You must not have breached any terms of the rental agreement.
Coverage is limited to one vehicle per rental, for the duration of coverage, except if your rental vehicle has been replaced by the rental company. Each time that you sign a new rental agreement you will need a new product.
You must take reasonable care to protect the rental vehicle and avoid damages.

Making a Claim

Go to rentalcover.com/claim. You will need photos or scans of these documents:

Your rental agreement from the rental company.
Your driver’s licence.
Bank statement showing your payment for the damage.
Final invoice from the rental company (available when the damage costs are settled - this may differ from your initial invoice).
We may also request that you provide an invoice showing the repair cost for damages.
Police report, if applicable.
All correspondence with the rental company.
Other documents as requested by your claims officer.

Compliance Statement

Data Protection & Privacy

We are committed to protect your personal information and we are committed to the principles of data security in the configuration of our services. With respect to European General Data Protection Regulation (GDPR), as a data controller, we collect and process information about you and we also receive personal information from your booking agent including your email address, name and phone number, risk details and other information which enables us to issue and modify policies and process claims, detect, investigate and prevent activities which may be illegal or could result in your product being cancelled or treated as if it never existed and protect our legitimate interests. We may share that data from time to time with insurers or contractors, investigators, crime prevention organisations who may be outside of the European Union. We will never share your data with external marketing services. Our Privacy Policy outlines how we process your data, the data that we collect and the processes to undertake should you either wish to request a copy of your data, or remove consent for us to retain your data.

You can access our Privacy Policy here.

We may monitor and record phone calls to help maintain our quality standards and for security purposes.

Your Rights

This document contains important information to help you understand the features, benefits and risk of this insurance. Before you decide whether to purchase it, you need to read this document carefully. This document is a combined Product Disclosure Statement (PDS) and Financial Service Guide (FSG) as required under the Corporations Act 2001 (Cth). Information in the PDS may need to be updated from time to time. You can obtain a paper copy of any updated information without charge by emailing us.

We have waived your Duty of Disclosure.

General Insurance Code of Practice (Code)

The Code was developed by the Insurance Council of Australia to further raise the standards of practice and service across the insurance industry. We support and adhere to the Code. A copy of the code can be obtained from the Insurance Council of Australia by visiting insurancecouncil.com.au or by calling +61 2 9253 5100

Jurisdiction and Law

This policy shall be governed and construed and resolved within the jurisdiction of the courts in accordance with the law of New South Wales, Australia.

Policy Issuer

This policy is provided by RentalCover.com, a trading name of Cover Genius Pty Ltd. (ABN 43 159 983 598) who have arranged this insurance in its capacity under AFS Licence No 490058 under authority given by Assetinsure Pty Ltd (ABN 65 066 463 803) who is authorised by the Australian Prudential Regulation Authority (APRA) to conduct general insurance business.

Other important information

The premium on this policy includes an amount for GST and if we pay a claim your GST status may determine the amount to be paid on the claim. You must advise us if You are registered, or required to be registered for GST purposes, and you must when requested tell us what your entitlement to Input Tax Credits (ITCs) is for your insurance premium.

In order to calculate the policy premium we take various factors into consideration, including the type of rental vehicle, the duration of the rental period, your age and the country of travel. Your premium also includes amounts payable in respect of compulsory government charges including Stamp Duty, Fire Services Levy (where applicable) and GST. When You apply for this cover you will be advised of the total amount payable.

Period of Cover

You are covered for the period as shown in your certificate.

Complaints/Disputes

You can contact our Claims Complaints Team ([email protected]) for a formal review of your claim or if you have other concerns.

We will respond within 5 days.

In the event the dispute remains unresolved following the Internal Dispute Resolution (IDR) process, you may discuss the matter further with the Australian Financial Complaints Authority (AFCA). The Australian Financial Complaints Authority (AFCA) is a free dispute resolution service to consumers who may be in dispute with their insurer. AFCA will indicate whether they can assist you with your complaint as this service is not available to all customers/products.

The Australian Financial Complaints Authority, GPO Box 3, Melbourne, Victoria 3001
Tel: 1800 931 678
Email: [email protected] Web: www.afca.org.au

Definitions

Any word defined below will have the same meaning throughout:

Accident or collision: Accident or collision means a sudden, unexpected event caused by something external and visible, which results directly in loss or damage.
Bodywork: Bodywork means the metal frame of your rental vehicle.
Call out fee: Call out fee means a roadside assistance charge from a service provider to attend to a vehicle breakdown.
Certificate: Certificate means a validation certificate issued which describes who is covered under this product. This is provided along with your confirmation email or invoice.
Country of residence: Country of residence means your place of residence.
Currency of Loss: Currency of Loss means the currency that was originally charged by the rental company for the damage charges.
Excess: Excess means the amount paid - or payable - by you to the rental company, if there’s accidental damage or theft. RentalCover.com products are "zero excess", meaning there is no excess deducted by us for a claim.
Full value: Full value means the market value of the rental car at the time of your claim. This is the cover limit and is the most we pay in the event of a claim.
Insurer: Insurer means Assetinsure Pty Ltd, 45 Clarence Street, Sydney, NSW, Australia 2000.
“Not at fault”: “Not at fault” means that one of the drivers is not deemed responsible for damages after an investigation between the insurers of each driver.
Natural weather event: Natural weather event means an event caused by natural forces, including but not limited to fire, flood, earthquake, explosion, tsunami, volcanic eruption, landslide, avalanche, hurricane, cyclone or storm that was impossible to predict at the time you acquired this product.
Policy: Policy means this reimbursement policy that reimburses the charges as outlined in the benefits table.
Rental agreement: Rental agreement means the contract provided by a rental company in respect to the provision of a rental vehicle that contains your signature confirming you agree to its terms.
Rental company: Rental company means a commercial operation in business to rent out vehicles that is fully licensed, where applicable, by the regulatory authority of that country, state or local authority including online "share" or "peer to peer" websites, loan cars from a licensed mechanic or accident replacement vehicles.
Rental vehicle: Rental vehicle means the private passenger automobile rented from an authorised rental company - including mechanic loan cars and accident replacement cars - at the time the rental contract is signed, including online "share" or "peer to peer" websites, loan cars from a licensed mechanic or accident replacement vehicles.
RentalCover.com: RentalCover.com, the website which distributes the product and provides the claims administration system.
Tax: Tax means a government tax that is payable by you in addition to the cost of the product.
Theft: Theft means a rental vehicle that has been stolen or removed to either a known or unknown location without your permission.
Vandalism: Vandalism means a rental vehicle that has been damaged intentionally by you or someone known or unknown to you.
You/your: You/your means the person named on the certificate and any other person who drives the same rental vehicle and is listed on the same rental agreement.

Financial Services Guide

This Financial Services Guide (FSG) is an important document and is designed to help you decide whether to use the financial services offered. The FSG also contains information about how Cover Genius Pty Ltd, ABN 43 159 983 598, AFSL 490058 (Cover Genius) is remunerated for providing these financial services and how your complaints are dealt with.

What financial services are provided?

Cover Genius is authorised to issue and arrange for the issue of general insurance products and provide general advice on general insurance policies. We do not act on your behalf when we do any of these things. Our Australian Financial Services Licence does not authorise us to provide personal advice to anyone. Any advice we give will not take into account your personal objectives, financial situation or needs. You need to determine whether the product meets your insurance needs. Before you make any decision about whether to acquire any insurance product recommended, you should obtain and read the PDS.

Binder

Cover Genius has a binding authority which means it can enter into, vary or cancel insurance policies and handle and settle claims on behalf of Assetinsure Pty Limited (ABN 65 066 463 803, AFSL 488 403) (Assetinsure) provided it acts within its delegated authority. Cover Genius acts for Assetinsure and does not act on your behalf.

Remuneration

Cover Genius is paid a commission by Assetinsure when you buy a product. This commission is included in the premium that you pay and is received after you have paid the premium. This commission is a percentage of the premium. Cover Genius employees are paid an annual salary and may be paid a bonus based on business performance. Our associates, referrers and distributors receive commission from us that is a percentage of the premium.

Further Information

For more information about the remuneration and other benefits received for the financial services provided, please ask Cover Genius within a reasonable time of receiving this FSG and before you choose to buy this product.

Complaints

If you have a complaint, then you should follow the Complaints procedure contained in the Product Disclosure Statement.

What arrangements do we have in place to compensate clients for losses?

Cover Genius holds professional indemnity insurance covering errors and mistakes relating to the provision of financial services provided by Cover Genius, its employees, its affiliates and the affiliates employees (even after they cease to be employed). Cover Genius’s policy meets the requirement of the Corporations Act 2001 (Cth).

Privacy Statement

Cover Genius is committed to ensuring the privacy and security of your personal information. Cover Genius adheres to the privacy terms set out in this PDS.

How to contact us

Please go to rentalcover.com/help
Mail: Cover Genius Pty. Ltd., PO Box 17, Westgate NSW 2048.

Who is responsible for this document?

Cover Genius is responsible for the content and the distribution of this FSG

Date prepared

This FSG was prepared on 09/06/20