Hva skal jeg gjøre på utleien?

 

Lei en bil i utlandet? Sorter ut forsikringen før du går, og du kan bli bedre. Forsikringsprodukter kan variere avhengig av hvor du bor, og hva du skal gjøre er et typisk utleiefirma, ofte kalt Collision Damage Waiver (CDW), til hva du vil få med RentalCover.com .  

Populære destinasjoner

Australia   Canada     Kina     Frankrike     Tyskland    

Italia     Japan       Mexico     Storbritannia       USA          

Andre destinasjoner

 

På RentalCover.com tilbyr vi leiebeskyttelsen, og vi samarbeider med dusinvis av bookingagenter som er ansvarlige for leiebilen din.

For å gjøre endringer i bilbestillingen din, kontaktinformasjonen for våre partnere er nedenfor.

MERKNAD: For å gjøre endringer i din RentalCover-beskyttelse, logg inn på rentalcover.com/account. Hvis du har spørsmål som ikke er besvart i brukerstøtten og ikke om en leiebilbestilling, er det bare å svare på noen av e-postene våre.

RentalCover provides rental protection and our partners are responsible for the rentals (a lot of our partners have very similar names to RentalCover, so it’s easy to get us mixed up).
This means that for most customers we also handle cancellations and other changes on RentalCover. Read this article for step-by-step instructions on how to cancel or modify your RentalCover Protection.

The first major difference is that rentals in the US do not always include CDW at the time of booking (as explained in our Rental Guides, CDW - or Collision Damage Waiver - waives most of the rental car damages in the event of an accident). Instead it is available at the rental desk. This is because Americans (and Canadians) are covered by their own car insurance (in most other countries car insurance is tied to the vehicle rather than a driver). RentalCover's CDW is available for Americans and visitors to the US and is equivalent to those sold at the desk, for up to 50% less.†

Secondly, CDW policies are typically zero - or low-excess (called a "deductible" in the US), meaning the amount to pay in the event of an accident is smaller than other countries if you have CDW. Our "Extra Protection for USA" covers that amount for US visitors and also includes roadside assistance, which is also at the rental desk for up to 50% extra cost.†.

Thirdly, if you have an accident in the US and are found to be at fault, you are liable if there are damages to other vehicles or injuries to other people. Unfortunately, those costs can be significant because rental companies are only required to carry a small amount of third-party liability cover for their vehicles (the amount differs from state to state). Supplemental Liability Insurance ("SLI") mitigates the third-party liability risk. Equivalent options are available for US residents and visitors alike and are sold by rental companies and RentalCover. 

US rental cars typically have a lower excess (called a 'deductible' in the US).  

it is not mandatory for car owners (i.e. the rental companies) to insure hired cars nor is it mandatory for them to insure the drivers against third-party personal & property damage (this is called "Liability Insurance" or "Supplementary Liability Insurance"), nor personal injury to the driver (called "Personal Accident Insurance"). Those responsibilities fall to the renter. This is not the case in the EU, Australia, NZ and most other countries so it is important that you understand the options and purpose of each insurance product that you will be offered by the rental companies! The other main difference to other countries is that the rental companies do not offer "Super CDW", "Super LDW" or equivalent "premium" insurance products. When sold in Europe and most of the World, these products are designed to reduce your excess towards zero from an amount that is usually between €/£/$1,000-4,000. In the US all rentals are sold with either the renter being liable for the full amount of the vehicle, or there is zero deductible excess: there's nothing in between! Our "Extra Cover for USA" fills the considerable "out of pocket" costs that still remain even when there is no deductible excess.

CDW/LDW

SLI (Supplementary Liability Insurance)

Theft Protection

PAI (Personal Accident Insurance)

Roadside Assistance

Som beskrevet i USA FAQ , er forsikringsalternativene for USA forskjellig fra de fleste UK / EU og Australia / NZ og Asia. Fordi amerikanske utleier solgt til internasjonale reisende generelt inkluderer null fradragsberettiget (det vil si ikke noe mer i tilfelle av en ulykke), vil du bli tilbudt tilleggsveiledning på leiebaren.

Vår veibeskrivelse gir deg dekning av alle typer kostnader som du måtte pådra deg, inkludert tauing, påfylling av avgifter, nøkkelutskifting, batteri og vindusvisker / dekk / lett reparasjon eller erstatning og selvfølgelig avkallingsavgiften og eventuelle andre reparasjoner. Du kan også kreve ubrukt del av reisen din som følge av tidlig leieavtale. Vi gir også dekning til ekstra kostnader som brukes av utleiefirmaer som følge av hendelsen, hovedsakelig kredittkortavgift, administrasjon / behandlingskostnader og "brukskostnader" (utleiefirmaene gjenoppretter tapte inntekter mens kjøretøyet er av veien blir løst).

Følgende informasjon gjelder kun for kunder i USA. For informasjon om andre regioner, vennligst se på vanlige spørsmål for det aktuelle landet.

Supplerende ansvarsforsikring (SLI) dekker skader på andre sjåfører og deres kjøretøy. I noen land er denne "dekningen av tredjepart" påkrevd hos kjøretøyets eier, for eksempel bilutleiefirmaet. Men de fleste stater i USA krever ikke obligatorisk tredjepartsansvar, noe som betyr at sjåføren potensielt har ansvar for skader på andre mennesker og deres eiendom.

Om du kjører i en av disse statene, vil bilutleiefirmaet tilby deg supplerende ansvarsforsikring (SLI), vanligvis med dekning mellom 1 og 2 millioner dollar. Generelt vil vi råde deg til å ta supplerende ansvarsforsiking (SLI) om utleiefirmaet tilbyr deg det.

 

Hvor mye dekning blir vanligvis tilbudt?

I USA har hver stat ulike regler for om dekning av tredjepart må tilbys, og ofte er det lovfestede minstebeløpet på dekning ganske lavt. Tross det vil de fleste som tilbyr supplerende ansvarsforsikring dekke deg opp til 1-2 millioner dollar, og i noen tilfeller opp til 10 millioner.

 

	Minimum lovfestet dekning
Stat	Én person	Flere personer	Eiendom	Leverandør av supplerende ansvarsforsikring
California	$15 000	$30 000	$5000	$1-2 millioner
Florida	$10 000	$20 000	$10 000	$1-2 millioner
Nevada	$15 000	$30 000	$10 000	$1-2 millioner
New York	$25 000	$50 000	$10 000	$1-2 millioner
Andre	$10-50 000	$30-100 000	$5-25 000	$1-2 millioner

 

Er jeg dekket om det ikke er min skyld?

Generelt ikke. I de fleste tilfeller vil du kun kunne kreve erstatning for skade på tredjepart om du var sjåføren som forårsaket det. Det eneste unntaket er hvis en domstol finner deg skyldig i en ulykke der tredjepart ble rammet selv om det ikke ble direkte forårsaket av deg. Men dette varierer basert på vilkårene dine.

   

Hvordan fungerer erstatningskravprosessen?

For å komme med et krav på supplerende ansvarsforsikring, må du kontakte utleiefirmaets forsikringsleverandør direkte. Forsikringsselskapet vil be deg om å utstede et erstatningskrav, og de vil be om dokumentasjon på forsikringen din og kravet du kommer med (vanligvis et forsikringsbevis, kvittering på betaling, kopier av fakturaer og politirapporter samt andre detaljer fra tredjepart med bevis på skader som har oppstått).

1. Våre forsikringer er 50 % billigere enn utleiefirmaenes, garantert!
2. Gled deg over reisen uten å måtte bekymre deg for at utleiefirmaene tar for mye for skader!
3. Våre forsikringer er tilpasset de unike erstatningskravene til utleie av kjøretøy for hvert enkelt land.
4. Ulykkerelaterte avgifter er kostbare - vi dekker dem fullt ut.
5. Våre assurandører er noen av de globalt best kjente.
6. Ulykker med flere kjøretøy kan være kompliserte. Vi håndterer alle forsikringene frem og tilbake, og refunderer deg med én gang, så du kan slappe av (se vår guide for erstatningskrav).

Våre leieguider forklarer hvordan alt fungerer.

Forsikringer er alltid beregnet for hele kalenderdager for å sikre at du er dekket for hele turen selv om du henter tidlig eller leverer sent!

Våre leieguider forklarer hvordan alt fungerer. 
 

To shorten or extend your protection please follow these steps:

1. Visit My Account. When you first visit  RentalCover you will need to activate your account. Simply find the RentalCover confirmation SMS or email in your inbox or spam and click the activation link. If you’re having issues, it may be because the email addresses of some Apple users aren’t shared with RentalCover. Instead, you can simply click on the link provided in the confirmation email you received when you purchased RentalCover Protection and update your email address.

2. Next login. 

3. Lastly, choose your protection and select Extend / Reduce dates. 

Reducing Days
You can only reduce unused days. This means refunds are not available for today and other preceding days. If you reduced the number of days we will refund you the difference to your original payment card. 

Adding Days
If you are extending your dates you will just need to pay the additional amount.
However, you will not be able to extend your protection if the end date has already passed (i.e. you cannot extend your booking if it is January 2, and the policy ended on January 1). If you have extended your rental and need extra protection, please create a new RentalCover booking for the remaining days of your rental.

RentalCover is an alternative to the waivers sold by rental companies (also called "Super Collision Damage Waiver" and various other names) for up to twice the price.†

Your options differ by country - try our Rental Guides for more information.

Here’s a comparison of what you can purchase at the rental desk:

	What you get with RentalCover	What you get at the rental desk
Multi vehicle accidents	✓	✓
Single vehicle accidents	✓	Sometimes
Fire, car theft and vandalism	✓	Sometimes
Towing, lockout & keys	✓	x
Windshield and headlights	✓	x
Tyres and underbody	✓	x
Weather-related damages	✓ Incl. fire, rain, snow etc.	Sometimes
Animal collisions	✓	Sometimes
Road conditions	✓ Inc. gravel, sand, ash etc.	Sometimes
Standard excess / deductible	$0	Up to €/£/$1,000 Excess waivers often do not waive the full excess, meaning there's an excess still to pay
Total cover amount	Covers the excess and damage-related fees charged by rental companies. Refer to your wording.	See rental guides for details
Price per day	50% cheaper than at the rental desk†	$20-$40* per day *Airports surcharge +10-25%†

When you first visit RentalCover you will need to activate your account. Simply find the RentalCover confirmation SMS or email in your inbox or spam and click the activation link. If you’re having issues, it may be because the email addresses of some Apple users aren’t shared with RentalCover. Instead, you can simply click on the link provided in the confirmation email you received when you purchased RentalCover Protection and update your email address.

RentalCover Protection covers cars, 4x4s, motorhomes/RVs, campervans, minibuses and caravans. While cars are available for any destination, we only cover 4x4s, motorhomes/RVs, campervans, minibuses and caravans in selected countries. You can choose your vehicle type on the RentalCover homepage when creating a quote. 

RentalCover does not cover supercars, high-end sports vehicles, motorcycles or quadbikes. For more specific information on what vehicle types are not covered, please refer to this helpful article. 

RentalCover also does not cover vehicle modifications such as bike rack attachments, child seats, additional sleeping berths and more. 

Please note that your vehicle type may depend on the configuration of your vehicle and where you are planning to drive. Please refer to this helpful article for information on what vehicle type to select. 

For specific details on what’s covered and not covered, please view your wording in your RentalCover Account.

Follow the tips below to avoid the hassle and have a safe, stress-free trip. There are more details in our Rental Guides.

1. Your RentalCover Protection is valid and doesn't need to be "recognised"!

If you are told by the rental company that they don’t recognise your RentalCover Protection, just explain that you are covered by RentalCover. Rental companies have "waivers" that compete with RentalCover and are up to twice the price, with many common types of damages excluded.† 

2. But if they refuse to rent you a vehicle...
If the rental company refuses to provide you with a vehicle, you can either:

• ​Try to rent with another company. If their price is higher, you might still save money because of the cheaper RentalCover Protection, or
• Cancel your RentalCover Protection. Instructions for how to login are provided below.

3. Be prepared

Have all required documents ready for your check-in and take a look at your country’s Rental Guide for a detailed overview of the waivers sold by rental companies at your destination.

4. Be confident

In buying protection from us, you have chosen to be covered by a global distributor of protection products with a proven track record of assessing claims in a timely fashion. We have been doing this since 2014 and our customers rate us "excellent" on consumer review website, TrustPilot.

5. If you have questions about the vehicle or need to change your rental booking

We recommend speaking to the rental company about anything relating to your vehicle. If you need to make changes or have a question about your booking, for example, if you need to reduce or increase your rental days, you can manage it via your booking agent. 

When you first visit RentalCover you will need to activate your account. Simply find the RentalCover confirmation SMS or email in your inbox or spam and click the activation link. If you’re having issues, it may be because the email addresses of some Apple users aren’t shared with RentalCover. Instead, you can simply click on the link provided in the confirmation email you received when you purchased RentalCover Protection and update your email address. From your RentalCover Account, you can make a claim, make changes or view your wording.
 

Renting in the US? Please read this article for US-specific information. You can also check our rental guides at any time for more information.

Collision Damage Waiver (CDW)

CDW (and Loss Damage Waiver, which adds Theft Protection to CDW) is usually included in the rental rate that you see on a website. Note that these “waivers” just reduce your risk from a high amount (similar to the full value of the car) to somewhere between US$/£/€1500 and US$/£/€3000 depending on the car and the rental company. That lowered amount is called the "excess" and it's payable in the event of an accident.

"Super Collision Damage Waiver" (SCDW) and our Full Protection

SCDW (also called "Damage Liability Waiver" and many other names) is sold at the rental desk and it lowers the excess towards $0 (the amount payable can still be as high as US$/£/€500 depending on the rental company, plus other charges for administration fees, towing, loss of use and more). Our "Full Protection" provides equivalent protection up to 50% cheaper†, with $0 to pay in the event of an accident and it also covers the additional accident-related fees charged by rental companies.

Check if your RentalCover Protection requires you to have the rental company's CDW.

We understand that acronyms can be confusing. Learn what the most commonly used terms mean.

CDW (Collision Damage Waiver) 

CDW protects you if there’s damage to your rental however there is usually a remaining excess that can be as high as $7,500. The excess can be waived with SCDW. Read on for more information about how RentalCover works with CDW and SCDW.

SCDW (Super Collision Damage Waiver) 

SCDW is sold outside of the US. It waives the excess that’s payable if you have CDW. RentalCover is designed to do the same thing, for 50% cheaper † than the rental companies’ SCDW.

SLI (Supplemental Liability Insurance) - US only
SLI provides coverage for damages or injuries you may cause to another person or their property while operating a rental vehicle.

Excess ("deductible" in the US)​ 

A deductible (or “excess” outside of the US) is the amount payable by you if there’s damage to the rental vehicle. There is a deductible/excess for CDW that is waived by SCDW. RentalCover does not have a deductible/excess.

LDW (Loss Damage Waiver) 

This is the same as CDW but it adds theft and vandalism protection.

Loss of Use, Relocation & Towing Fees

Renters are often charged additional fees by rental companies if the rental requires repairs that keep it off the road (these “loss of use” fees are also called “demurrage”) or if the vehicle is a distance from the intended dropoff location (“relocation fees”) or if there’s costs incurred for towing the vehicle or processing a claim. These are usually payable even if you have CDW and SCDW (i.e. they are “exclusions” in CDW and SCDW). These are covered by RentalCover (i.e. they are “inclusions”).

Administration Fees & Other Charges
 
Rental companies often charge additional fees if there’s damage to the vehicle. These are usually payable even if you have CDW and SCDW. These are covered by RentalCover.
 
Want more information? Our Rental Guides explain how everything works

Vårt globale asuransepanel inkluderer kjente "A" ratede navn som disse under.   Astrenska Insurance Ltd, Canopius, Chubb, Intact Insurance, Lloyds, US Fire
  Våre leieguider forklarer hvordan alt fungerer.

If you make changes to your RentalCover Protection or create several quotes over time you may notice a small difference in price from when you originally booked. While we make every effort to make pricing consistent for our customers, there are multiple factors that impact claims and therefore the price that we charge, including travel dates, lead times, trip duration, car pricing and the fees charged by our providers. There may also be broking or other fees applied to your bookings.

 

Vi har nylig flyttet vår telefonbaserte støtte, slik at vi kan kan gi bedre e-postbasert støtte til kundene våre rundt omkring i verden på 40 forskjellige språk.

Vi er fortsatt her for å hjelpe deg. Du kan bruke lenkene nedenfor for å bla gjennom og finne svar på populære spørsmål, inkludert:

Du kan lett administrere forsikringen din, inkludert endre leiedatoene dine, opplysninger for policyeier og til og med kansellere dekningen hvis planene endres fra din konto.
 

Vi blir ofte spurt om vi tilbyr følgende produkter. Du kan logge på for å vise all informasjon om dine policyer. Kort oppsummert er dette det vi dekker:

✓ Kjøretøy fra autoriserte leieselskaper og leie mellom kompiser og bildelingsplatformer som f.eks. Drivy, Getaround, Goget, Turo, Carnextdoor, Zipcar, HiyaCar med flere.
✓Erstatningsbiler ved ulykker og de som er leid fra bilforhandlere
✓Rullestoltilpassede eller andre tilpassede kjøretøy 
✓Rv-er, bobiler og campingvogner er tilgjengelig i enkelte land, hvis leieavtalen din tillater det
✓4X4 som er ment for normal kjøring på belagte veier
✓4X4 som er ment for terrengkjøring (i enkelte land) - hvis leieavtalen din tillater det. 

Vi dekker ikke

✗ Ekstra ansvarsforsikring (SLI) for leietakere i USA (det kommer snart). Vår US Rental Guide har mer informasjon om SLI.
✗ Personlig ulykkesforsikring (PAI) for sjåfører - dette dekkes vanligvis av reiseforsikringen din
✗ Årlige forsikringspoliser - så fremt du ikke tidligere har kjøpt vår årlige polise og ønsker å holde den aktiv.
✗ Tredje parts ansvarsforsikring - for mer informasjon kan du sjekke vår landsspesifikke Rental Guide
✗ Personlige kjøretøy eller andre som ikke kommer fra autoriserte kjøretøyutleiere eller bildelingsplattformer
✗ Kjøretøy med mer enn 15 seter, inkludert førersetet
✗ Kommersielle lastebiler og andre kjøretøy som brukes for kommersielle formål som f.eks. flyttebiler, pantech-biler, kommersielle budbiler, transportbiler, trailere, søppelbiler, kjølebiler 
✗ Kjøretøy som krevet et ikke-standard førerkort
✗ Kjøretøy som har tilhengere, campingvogner, karavaner eller andre vedheng festet til bilens slepekrok 
✗ Kvalitetsbiler, sportsbiler, klassiske biler og eksotiske kjøretøy
✗ Visse kombinasjoner av bostedsland og destinasjonsland 

Du kan endre poliseeiere når som helst før du henter kjøretøyet. Bare logg på og gå til Profilside på Min konto. Her kan du pgså legge til ditt selskapsnavn på fakturaen.
Ekstra sjåfører dekkes automatisk av din RentalCover.com-polise.

Du kan endre eller oppdata poliseholderens personopplysninger når som helst fra Profildelen på kontoen din.

1. Besøk Min konto.

2. Deretter skal du logge på. For å gjøre dette trenger vi e-posten du brukte for ditt innledende tilbud og bookingreferansenummeret ditt som slutter med “-INS”, dette finner du i emnelinjen på bekreftelses-e-posten din.

3. Velg Profil fra venstre meny. Fra denne siden kan du endre navn, alder, adresse eller kontakt-e-posten til poliseeieren. Du kan også legge til ditt selskapsnavn på fakturaen. Merk at våre fakturaer ikke kan brukes for skatteformål, fordi vi krever ikke inn MVA. 

4. Sørg for å klikke på oppdater når du er ferdig med å endre opplysningene for å lagre endringene. Du kan nå laste ned din endrede e-post fra siden Min konto.

Du kan sjekke statusen på polisen din når som helst ved å bruke kontoen din.

1. Besøk Min konto.

2. Deretter skal du logge på. For å gjøre dette trenger vi e-posten du brukte for ditt innledende tilbud og bookingreferansenummeret ditt som slutter med “-INS”, dette finner du i emnelinjen på bekreftelses-e-posten din.

3. På menyen til venstre vil du kunne se statusen på polisen din:

Bekreftet	Polisen din er kjøpt
Tilbud	Polisen din er ennå ikke kjøpt
Kansellert	Polisen din er ikke lenger aktiv og en refundering vil bli utstedt.

Du kan oppdatere dine e-postinnstillinger når som helst fra din Min konto-side.

1. Besøk Min konto.

2. Deretter skal du logge på. For å gjøre dette trenger vi e-posten du brukte for ditt innledende tilbud og bookingreferansenummeret ditt som slutter med “-INS”, dette finner du i emnelinjen på bekreftelses-e-posten din.

3. Velg Profil fra venstre meny. Klikk på “avslutt abonnement” fra bunnen av profilen din, så vil du ikke lenger få e-poster med reklame.

Du kan nå laste ned eller skrive ut din polise fra siden Min konto.

1. Besøk Min konto.

2. Deretter skal du logge på. For å gjøre dette trenger vi e-posten du brukte for ditt innledende tilbud og bookingreferansenummeret ditt som slutter med “-INS”, dette finner du i emnelinjen på bekreftelses-e-posten din.

3. Velg Profil fra venstre meny. Klikk på “Poliseordlyd” for å lese eller laste ned din polise ved å klikke på Lagre-ikonet øverst til høyre på siden. Du kan også velge “Vis faktura” for å automatisk laste ned fakturaen din som en pdf.

Fra profilen din kan du også endre poliseeiers personopplysninger og legge til selskapsnavnet ditt på fakturaen.

Finn ut mer om hvordan du endrer polisen din her.

RentalCover can only be used to cover one rental vehicle. The only exception is if your rental company replaces the vehicle, in which case your existing protection will still work.

With the exception of US SLI and CDI, our protection still works if your rental agreement permits you to drive the vehicle in other countries. You can view your wording in your RentalCover Account if you have any concerns about travel in sanctioned countries. 

When you first visit RentalCover you will need to activate your account. Simply find the RentalCover confirmation SMS or email in your inbox or spam and click the activation link. If you’re having issues, it may be because the email addresses of some Apple users aren’t shared with RentalCover. Instead, you can simply click on the link provided in the confirmation email you received when you purchased RentalCover Protection and update your email address.

Hvis du skader leiebilen din og leieselskapet gir deg en erstatningsbil, vil vår forsikring automatisk dekke deg, så lenge biltypen og poliseeierens opplysninger forblir de samme.

For å finne ut mer om hva som er inkludert i polisen din, hva du skal gjøre ved utleiedisken og informasjon om hvordan du skal gå frem hvis du har vært i en ulykke, må du lese våre landsspesifikke Retningslinjer for utleie.

On the homepage we ask for the country you “live in”. 



You can choose a country that you currently live in, or have resided in recently or one where you have the right of abode. Most rental companies permit you to drive with an international driver's licence.

 

Age requirements can vary depending on our provider. To see the limits that apply to you, please check your wording. You can view, download or print your wording from your RentalCover Account.

When you first visit RentalCover you will need to activate your account. Simply find the RentalCover confirmation SMS or email in your inbox or spam and click the activation link. If you’re having issues, it may be because the email addresses of some Apple users aren’t shared with RentalCover. Instead, you can simply click on the link provided in the confirmation email you received when you purchased RentalCover Protection and update your email address.
 

US rental companies sell a policy called "Collision Damage Waiver" (CDW) to reduce your contribution to the rental car damage repair bill towards $0. "Supplemental Liability Insurance" (SLI) is also available which tops up the minimum state-mandated liability coverage that comes with the rental.

RentalCover's equivalent plans save you money in these ways:

1. The total price of the rental company's CDW and SLI is up to double the price of equivalent coverage from RentalCover.com.†
2. You may be responsible for a deductible with the rental company's CDW. There is no deductible with RentalCover's equivalent.
3. You may face a significant deductible if you choose to rely on your personal auto plan rather than the rental company's CDW or our equivalent. 
4. Because ours is primary coverage it doesn't impact your ongoing personal auto premiums.
5. CDW from the rental companies may not cover damages such as windshields, lamps, tires, undercarriage and damage-related fees such as loss of use and towing. 

1. Sjekk at du har lagt inn riktig bookingreferanse og e-postadresse - det er lett å taste et feil tall! For å gjøre dette trenger du bookingreferansenummeret ditt som slutter med “-INS”, dette finner du i emnelinjen på bekreftelses-e-posten din. Vi anbefaler deg å kopiere og lime den inn, for å unngå feil. 
2. Hvis du fortsatt ser en feilmelding, klikker du på lenken “Har du glemt bookingreferansen din?” Du kan deretter bekrefte e-postadressen din, så skal vi sende deg den siste bookingreferansen din slik at du får tilgang til bookingopplysningene dine.

If you have accidentally cancelled your RentalCover Protection, the refund has already been processed. However, you can purchase the same protection on RentalCover or click the “repurchase” link in the cancellation email that we sent when you cancelled.

If you purchased RentalCover Protection via one of our partners, it can take between 7 and 21 days for the refund to show on your card statement - please reach out to them directly if there’s a delay. If you purchased via RentalCover the refund is processed immediately however it may take up to 4 days to show.

Sometimes the limits of your RentalCover Protection are displayed in a different currency to the one you selected at purchase.

You can see the same limits in your preferred currency by clicking the question mark next to the ‘limit/excess details’ in your wording. Login to your RentalCover Account to get started.

When you first visit  RentalCover you will need to activate your account. Simply find the RentalCover confirmation SMS or email in your inbox or spam and click the activation link. If you’re having issues, it may be because the email addresses of some Apple users aren’t shared with RentalCover. Instead, you can simply click on the link provided in the confirmation email you received when you purchased RentalCover Protection and update your email address.

No, our protection does not include luxury vehicles such as high-end supercars, high-end sports cars, classic cars and exotic vehicles e.g. Ferrari, Porsche, Bentley.

This article has more information on car types.

If you are travelling to the USA, it is recommended that you purchase Supplemental Liability Insurance (SLI) in addition to a Collision Damage Waiver (CDW) policy to ensure you’re protected for third-party injury and damage. 

At RentalCover we support our millions of customers via our Help Centre. Should you wish to contact us you can also reply to any of our emails.

When purchasing RentalCover Protection via our website, the vehicle type you select may depend on the configuration of your vehicle and where you’re planning to drive. Please see the list below for a description of each vehicle type.

For specific details on what types of vehicles are covered and not covered, please refer to this helpful article.

  Car

Please select this option if your vehicle has fewer than 10 seats, including the driver’s seat, as well as vehicles with disability modifications. Electric cars are also covered in this category. 

This vehicle type is not covered for driving on unsealed roads. However, SUVs and 4X4 vehicles are covered under “Cars” if you plan to drive on sealed roads. If you’re planning to drive on unsealed roads, please select the 4x4 option instead.

  4x4

Please select this option if you plan to drive on unsealed roads in accordance with the permissions set out in your rental agreement. If you have protection that excludes 4x4 vehicles, you will need to cancel that protection and purchase 4x4 protection instead.

  Campervan

Please select this option if your vehicle has in-built sleeping berths and no in-built shower or toilet. If you’re planning on driving on unsealed roads in accordance with the permissions set out in your rental agreement, add 4x4 protection to your Campervan via your RentalCover Account.

  Motorhome / RV

Please select this option if your vehicle has both in-built sleeping berths and an in-built shower and/or toilet. If you are planning on driving on unsealed roads in accordance with the permissions set out in your rental agreement, add 4x4 protection to your Motorhome/RV via your RentalCover Account.

  Minibus

Please select this option if your vehicle has between nine and 14 seats, including the driver’s seat. 

  Caravan 

Please select this option if your vehicle has no more than three seats at the front and no in-built sleeping berths, shower or toilet. We cover caravans that are not for commercial use and don’t need a special license to be driven. 

RentalCover does not have any particular requirements regarding your licence type. As long as your rental company in your pick-up location accepts your driver’s licence, your RentalCover Protection will be valid.

To check if your rental company has any requirements regarding the licence type, we encourage you to contact them directly.

You can purchase RentalCover Protection for different drivers under one RentalCover Account. However, a RentalCover Account can only be under one name and all purchases on that account will be reflected under this name.  

When purchasing RentalCover Protection for different drivers, ensure that you make the purchases under the correct names and download each protection certificate. If you accidentally purchased the protection using the same name, we can update the name on the certificate to reflect the correct driver at any time before your pick-up date. 

The RentalCover Account will only show one name at a time, but when making a claim, we will ask for the protection certificate to see the name of the actual driver on it.

Refund amounts differ based on your RentalCover Protection, when the protection is scheduled to commence and your booking agent (if you booked through one of our partners). We recommend that you quickly follow these step-by-step instructions to cancel or modify your RentalCover Protection and, where applicable, obtain a refund.

When you first visit RentalCover you will need to activate your account. Simply find the RentalCover confirmation SMS or email in your inbox or spam and click the activation link. If you’re having issues, it may be because the email addresses of some Apple users aren’t shared with RentalCover. Instead, you can simply click on the link provided in the confirmation email you received when you purchased RentalCover Protection and update your email address. From your RentalCover Account, you can make a claim, make changes or view your wording.

You may also see an offer for a credit note that can be used on future bookings. Please read this article for more information on credit notes.
 

Please follow the steps below to start the process. Refund availability may differ based on your RentalCover Protection trip dates and your booking agent (if you booked through one of our partners).

To cancel, extend or shorten your RentalCover Protection please follow these steps:

1. Visit My Account.

2. Next, log in. To do this you will need your booking reference number ending with “-INS”. This can be found in the subject line of your confirmation email.

When you first visit  RentalCover you will need to activate your account. Simply find the RentalCover confirmation SMS or email in your inbox or spam and click the activation link. If you’re having issues, it may be because the email addresses of some Apple users aren’t shared with RentalCover. Instead, you can simply click on the link provided in the confirmation email you received when you purchased RentalCover Protection and update your email address.

3. Lastly, choose your protection and select either Extend / Reduce or Cancel. If you booked via a partner, you may be redirected to their site. Otherwise, we will handle the cancellation and refund. In this case, before your refund is issued, you may receive an email offering you the choice of a credit note (with bonus credit). If you opt for the credit note, this will be issued instantly. If you opt for a cash refund, please allow between 3 and 25 days for it to show in your account, depending on where you booked.

At RentalCover we provide rental protection and our partners are responsible for the rental cars. We work with a number of partners who sell our protection when you book rentals from their site.

If that sounds like you, and you are having difficulty at the rental desk, please contact your rental agency directly for support.

If you need to cancel or shorten or extend your RentalCover Protection you can do this online via the My Account page. 
When you first visit RentalCover you will need to activate your account. Simply find the RentalCover confirmation SMS or email in your inbox or spam and click the activation link. If you’re having issues, it may be because the email addresses of some Apple users aren’t shared with RentalCover. Instead, you can simply click on the link provided in the confirmation email you received when you purchased RentalCover Protection and update your email address. From your RentalCover Account, you can make a claim, make changes or view your wording.

Your RentalCover Protection can be used for any rental vehicle*, from any rental company*, subject to the terms of the rental agreement.
 

Gode nyheter. Du trenger ikke endre polisen din.

RentalCover.com-polisen din kan brukes på enhver leiebil*, fra alle utleieselskaper, underlagt vilkårene i leieavtalen. Hvis du har flere leieavtaler med forskjellige utleiefirmaer, trenger du en polise for hver.

Har du planer om å legge til ekstra førere og land til dekningen din? Finn ut mer her.

*Merk at det kan finnes noen kjøretøy som ikke er dekket av leiepoliser (så som eksotiske kjøretøy). Les gjennom polisen for å bekrefte at leiebiltypen din er dekket.

The named driver and all additional drivers included on your rental agreement are covered by RentalCover. There is no need to add any additional drivers to your protection; they are automatically covered free of charge. If your rental agreement clearly states that spouses are allowed to drive the rental vehicle, then they will be automatically covered with RentalCover. Please ensure that you are named on the rental agreement.

Thinking of visiting other countries on your trip? If you're renting outside of the US and your rental agreement permits it, you are permitted to travel to other countries after collecting a vehicle in the nominated pickup country. For US rentals, with the exception of New York residents, renters with Collision Damage Insurance and our Supplemental Liability Insurance (for US rentals) can visit Canada if the vehicle is collected in the US.

You do not need to inform RentalCover of additional drivers or countries you are visiting.

Want more information? Our Rental Guides explain how everything works.

Hvis leieavtalen har startet og du innser at du har glemt å kjøpe forsikring, ikke vær redd, forsikring kan kjøpes inntil én time før du leier et kjøretøy. Bare legg inn et tilbud på hjemmesiden.

Så snart kjøpet ditt et fullført, så aktiveres forsikringen din. Finn ut mer om hvordan dekningsdager beregnes.

We use cookies to collect and safely store some of your data. Here's why and how you can manage it.

How we look after your data

We take a duty of care when it comes to your personal data. This is why we will never share it with external marketing services. 

We have a regulatory obligation to record information like protection purchased or claims submitted for our legal records for 7 years. This information cannot be deleted.

However, you can manage your personal details at any time from your RentalCover Account. 
When you first visit  RentalCover you will need to activate your account. Simply find the RentalCover confirmation SMS or email in your inbox or spam and click the activation link.  If you’re having issues, it may be because the email addresses of some Apple users aren’t shared with RentalCover. Instead, you can simply click on the link provided in the confirmation email you received when you purchased RentalCover Protection and update your email address. From your RentalCover Account, you can make a claim, make changes or view your wording.

I want to clear my cookies and cache

Our website uses cookies to help us process your booking, and include your country of residence and travel dates for example. These cannot be switched off. 

However you can clear all the cookies we use at any time by following the instructions below, tailored for your browser:
 

Google Chrome	Mozilla Firefox
Internet Explorer	Safari

If you want to learn more, visit our Privacy Policy page.

RentalCover is predominantly sold through partnerships with travel companies. When choosing our partners we take the time to understand their operations and we provide ongoing training to their customer support teams so they can effectively handle enquiries about our protection alongside car rental and other travel-related questions.

Our partners sell a range of travel products with a variety of cancellation and refund rules. You can log in to your RentalCover Account to make changes to your protection, however, if you require changes to your rental we encourage you to contact your booking agent.

When you first visit  RentalCover you will need to activate your account. Simply find the RentalCover confirmation SMS or email in your inbox or spam and click the activation link. If you’re having issues, it may be because the email addresses of some Apple users aren’t shared with RentalCover. Instead, you can simply click on the link provided in the confirmation email you received when you purchased RentalCover Protection and update your email address.

When you cancel your RentalCover Protection, depending on your country of residence, you may be offered a credit note with a bonus credit that may be used for future bookings. Here are some key things to know about RentalCover credit:

• Credit can only be used for purchases made directly with us via the RentalCover website.  
• If you choose to cancel your RentalCover credit refund to instead receive your refund on your original payment method, the bonus credit amount will not be refunded. Only the original paid amount is refunded. 
• RentalCover credit cannot be cancelled or refunded if it has already been partially or fully used. 
• Credit cannot be used with any other ongoing promotion/coupon codes. 
• If you do not have sufficient credit available, you can use a card to pay the remaining amount.

To check if you have any valid credit, please log in to your RentalCover Account. For more details about your credit offer, please review the terms and conditions.
 

If you’d like to update and verify the mobile number associated with your RentalCover Account, please follow the steps below.

• Log in to your RentalCover Account and select “Profile” from the bottom left-hand side menu on your account page.
  
• Enter your new mobile number without the country code. Make sure that you enter the number with no spaces, dashes (-) or additional zeroes.
  
• Click on ‘update number.’ You will then see a pop-up to verify your mobile number.
• Select the country code from the drop-down and request a verification code to be sent to you via SMS. Please note that verification codes can only be sent to mobile numbers and cannot be sent to landline numbers.
• Enter the verification code to verify the mobile number.

When you cancel your RentalCover Protection shortly after the purchase, your refund will be processed as a reversal of the initial charge. The original charge will disappear from your card statement and your bank account balance will adjust accordingly. 

We encourage you to contact your card issuer for an update at any time.

Hvis du finner en bedre pris på samme polise et annet sted vil vi gjerne slå den prisen. Bare send en e-post til salgsteamet vårt med detaljene i polisen du har funnet, inkludert pris og hvor du fant den, så vil vi svare deg med et tilbud.

Merk at vårt prisløfte ikke gjelder kunder som leier på Island.

Unfortunately, transaction fees are everywhere when you travel internationally. In this article, we share tips for how you can avoid these fees.

One major cost that most travellers don’t plan for is potential charges from the rental company in the event of an accident or damage. Those fees can cost in excess of $3000 and credit card issuers typically charge 4-5% in additional fees for international travellers.

 

When you make a claim there are two factors that can explain the difference between the amount you paid for your damages and the final claim amount you receive.

1. Additional credit card fees: When you make a claim we will refund the charges you received from the rental company, but we do not refund any additional international transaction fees you might incur.

2. International money transfers: Our payment technology allows your claim to be paid into any bank in the world, with no additional fees. While we waive the fees that banks charge for sending payments and wherever we can we waive the fees charged by your bank for receiving payment, (these normally both cost between 10-20 USD per transaction), we take these fees into account when calculating the exchange rates that you see at the time of payment.

Hvis du ser et trekk fra RentalCover.com på kredittkortutskriften din som du ikke gjenkjenner, er den sannsynligvis fordi du la til leieforsikring gjennom en av dine godkjente partnere. Den har nå blitt trukket separat fra leien din. Vår liste over partnere inkluderer Rentalcars.com, Booking.com og mange fler.

Du kan avbryte eller modifisere forsikringen din direkte ved å logge på din RentalCover.com konto. 

Har du kansellert dekningen din, men ikke fått penger tilbake på kontoen din? Dette kan skyldes ett av følgende scenarier:

1. Tilbakebetalingen er under behandling
Etter at du har kansellert dekningen din, vil en tilbakebetaling utstedes automatisk.{% if booking.agent.Name == 'rentcars' or booking.agent.Name == 'carrental8' or booking.agent.Name == 'goboony' or booking.agent.Name == 'camptoo' %} Det kan ta opp til 25 arbeidsdager før pengene kommer inn på kontoen.{%else%} Det kan ta opp til 3 - 10 arbeidsdager før pengene kommer inn på kontoen.{% endif %}{% if booking.agent.Name == 'rentcars' or booking.agent.Name == 'carrental8' or booking.agent.Name == 'goboony' or booking.agent.Name == 'camptoo' %} Hvis du ikke har fått penger etter 25 arbeidsdager må du kontakte banken din for mer informasjon.{%else%} Hvis du ikke har fått penger etter 10 arbeidsdager må du kontakte banken din for mer informasjon.{% endif %}

2. Betalingen din ble aldri gjennomført (tilbakebetaling er dermed ikke nødvendig)
Hvis du kansellerte polisen din kort tid etter at du kjøpte den, vil en reverseringsprosess bli utløst.
Transaksjonene din vil vises som ventende på kortutskriften din, og pengene vil være midlertidig blokkert, men betalingen vil ikkeforlate kontoen din. Denne ventende transaksjonen vil forsvinne fra utskriften din innen 3 til 5 arbeidsdager, og du vil ikke bli belastet av RentalCover.com.

Hvis transaksjonen fortsatt venter etter 5 arbeidsdager må du kontakte banken din for mer informasjon.

Det er ikke mulig å oppdatere betalingsmåte eller valuta etter at polisen din er kjøpt.

Hvis du vil endre betalingsmåte eller valuta kan du kansellere og booke dekningen din på nytt med RentalCover.com når som helst før henting.

Bare besøk Min konto for å komme i gang.

Noen ganger hører vi om leieselskaper som belaster kunder for skader som ikke har skjedd, og øker eller feilberegner den endelige prisen. Hvis dette har skjedd med deg må du fremsette en klage kredittkortleverandøren din for denne uautoriserte transaksjonen.

For å spare tid på å fremsette klagen din kan du følge instruksjonene nedenfor:

1. Last ned vårt malbrev  og fyll inn opplysningene dine

2. Kontakt kredittkortleverandøren din og bruk brevet ditt for å fremsette en protest for den endelige transaksjonen du ble belastet av leieselskapet. Det er best å ikke be om en refundering, ettersom banken kan nekte deg å kontakte leieselskapet direkte for å bestride transaksjonen. Vi anbefaler deg istedet å påstå at “trekket var uautorisert” etter du ikke gjenkjenner skaden

Hva skjer etterpå? Du kan forvente å få svar innen 1-2 uker, og for at omkostningene kommer til å bli tilbakeført innen 3-4 uker. Våre kunder har 95 % suksessrate med disse kravene, uansett, hvis kravet ikke blir godkjent eller hvis du har noen egenandelomkostninger som gjenstår etter at klagen er avgjort, kan du bare videresende all korrespondanse til oss her og vi kommer til å godta erstatningskravet ditt med en gang.

RentalCover.com er stolte over å kunne tilby en rekke rabatter, inkludert:

Militærrabatt

Personer i militæret får 30 % rabatt når de booker leiebilforsikring for både ferie- og forretningsreiser (dette er ikke tilgjengelig for personer som bor i USA). For å motta din rabattkode må du sende oss et bilde av ditt militære tjenestebevis eller sende oss en e-post fra din arbeidsplass og inkludere “militærtjeneste” i emnelinjen.

Honnørrabatt

Australske pensjonister får 30 % rabatt. For å motta din rabattkode må du sende oss et bilde av ditt honnørkort.

Studentrabatt

Vi er glade for å kunne støtte studenter med vår 30 % rabatt på deres neste kjøp av forsikring på leiebil. For å motta rabattkoden din sender du oss bare et bilde av ditt student-ID-kort fra et .edu-domene.

Vi har alltid som mål å være best på forsikringstilbud: Vi kan imidlertid ikke gi prisløfte i følgende tilfeller:

Bilutleiefirma vil vanligvis kreve at du betaler et sikkerhetsdepositum ved henting, som et sikkerhetstiltak i tilfelle du skader bilen.

Depositumsbeløp er vanligvis mellom £/$/€500 til £/$/€900 men kan gå opp til £/$/€1200 avhengig av destinasjon og kjøretøystype. Kontroller at kredittkortgrensen din lar deg betale depositumet pluss andre kostnader som du har planlagt for turen.

Du trenger vanligvis et kredittkort for dette, og leieselskapet vil enten trekke fra eller legge beslag på disse pengene. Hvis det ikke er noen skade på bilen, vil pengene bli utstedt etter levering.  Merk at det kan ta noen få dager før pengene er tilbake på kontoen din.

Hvis bilen er skadet kan leieselskapet trekke fra sikkerhetsdepositumet og andre beløp fra kortet ditt.

1. Kontroller at du har riktige opplysninger og prøv på nytt.
    
2. Utfør betalingen ved bruk av et annet kort når det er mulig.
    
3. Hvis problemet vedvarer kan du kontakte banken din for mer informasjon.

 

RentalCover does not require you to use the same card as your protection purchase when making a rental booking, or when you need to pay for damages or repair costs. You can also use a card that’s under a different name.

Even though RentalCover does not have any restrictions on which credit card you can use when purchasing protection, your rental company might. Please check with your rental company by contacting them directly.

If you cancel your protection via your RentalCover Account, depending on your country we offer you the option to either receive a credit note or a cash refund. Credit notes are processed immediately and added to your RentalCover Account. If eligible, you can choose to receive a credit note, otherwise, the refund will typically show in your card statement within 3-7 days, although it may take some of our agents longer. If it’s taking longer please contact your bank or your booking agent.

You can log in to your RentalCover Account to manage your RentalCover protection and view your invoices and certificates at any time. When you first visit RentalCover you will need to activate your account. Simply find the RentalCover confirmation SMS or email in your inbox or spam and click the activation link. If you’re having issues, it may be because the email addresses of some Apple users aren’t shared with RentalCover. Instead, you can simply click on the link provided in the confirmation email you received when you purchased RentalCover Protection and update your email address. From your RentalCover Account, you can make a claim, make changes or view your wording.

Rental companies charge a deposit (or put an amount on hold), to make sure you can pay for damages in case of an accident. 

If you return the vehicle with no damages, the rental company must refund you the deposit. If you return the vehicle with damages, the rental company will charge you, and offer you an invoice. You can then make a claim with us to ask for reimbursement of the damage cost.

Rental companies do not share any information with us regarding deposits made with them. If you have any questions about the refund of your deposit, we encourage you to contact the rental company directly.