Forgot your booking reference?

Unsure about what we do at RentalCover.com? Here's some information to help you better understand the service we provide:


What is "rental coverage"/"excess coverage"?

Excess is the amount payable in the event of an accident. Rental companies all offer excess reduction (aka Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) or equivalent) which reduces your excess from the standard liability amount (upwards of $3000 and up to $8000 for motorhomes) towards zero. RentalCover.com sells policies that provide coverage for the excess charges you face in the event of an accident or damage.

You don't need the rental company's excess reduction: If there is damage, you would pay the rental company and then claim that amount in full through RentalCover.com. RentalCover.com is about 50% cheaper and it also has many inclusions that the rental companies "exclude". If it is excluded by the rental companies the repair cost would be charged in full and the expensive excess reduction that the driver paid for would be wasted. Common exclusions which are all included by RentalCover.com: windscreen and tyre damage, single vehicle accidents, hitting animals, driving at night, vehicle roll overs, underbody damage, roof damage, awning damage (for motorhomes) and more.


What are the benefits?

The RentalCover.com price is about 50% less than the excess reduction (aka Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) or equivalent) offered by rental companies. They charge $25-$40 per day plus airport taxes if you pick up the vehicle from an airport (these are between 10% for small airports and 25% for Sydney). When you read the fine print, most rental car excess reduction policies exclude single vehicle accidents, underbody and roof damage, damage caused by hitting animals and more. If you think your excess reduction will insure you, it probably won't, so your bill will likely be between $3000-$5000 (this is the standard excess amount, i.e. the maximum amount you would pay the rental company for damages) AND if you had paid up to $40 per day plus airport taxes for their excess reduction, this didn't reduce your excess anyway! All RentalCover.com policies provide coverage for any type of damage except those caused by illegal activities. There are no hidden exclusions.


How does RentalCover.com differ from the excess reduction sold by rental companies?

Many types of damages are claimable through RentalCover.com but are excluded by rental companies, such as single vehicle rollovers, underbody/roof damages, and even demurrage (the supplier's lost rental while a vehicle is off the road for repairs). When there is an "exclusion", any excess reduction that you may have purchased is invalidated so your excess is the "standard" liability. Many of these types of accidents are considered a "breach" of the rental agreement, so your potential excess is unlimited (or at least limited to the value of the vehicle).