Claim evidence: A copy of the vehicle rental agreement

To help our team assess your claim as quickly as possible we ask all customers to provide a copy of the car rental agreement using our online claims form. We need full information to assess your claim, so please attach the requested evidence. We will not be able to assess your claim without the required evidence.

What is this?

When you pick up your vehicle, the rental company will provide you with the rental agreement to sign. It should include the names of authorised drivers, the rental dates, rental terms and the excess amount charged by the rental company. The rental agreement is different from the booking confirmation you received when initially booking the vehicle. If you do not have the rental agreement, you can reach out to your rental company for a copy.

Please note that the policyholder needs to be named as an authorised driver on the rental agreement in order for the protection to be valid.

Why is it needed?
During a claim assessment, we need to verify that you and any additional drivers are included in the agreement. The documents you provide as proof help us to do so.

What should it include?

1. Names of authorised drivers.
2. Rental dates.
3. Excess amount.
4. Rental company location.
5. Rental vehicle information.
6. Rental agreement number.
7. Rental company name.

 

 

What if I don’t have these documents?
If you don’t have the particular documents requested, please supply other evidence to support your claim. This can include correspondence with your rental company or other confirmation of your rental.  

You will have an opportunity to explain your circumstances and missing information during your claim submission.