I paid the full excess for damages. What do I do?
If you paid the full excess, you will need to submit the final invoice or any other form of evidence from the rental company when making a claim (e.g. a confirmation from the rental company that the repair amount was lower or higher than the excess amount, or that the vehicle was written off).
Rental companies often deduct the full excess value of a vehicle and later issue a refund if the repair costs are lower than the excess amount. A refund will also be issued if another vehicle is involved and the other driver is deemed to be at fault. However, if the repair costs are higher than the excess amount, a refund will not be issued and the original invoice will be your final invoice.
For more information on the claims process for multi-vehicle accidents, please refer to this helpful article.
Rental companies often deduct the full excess value of a vehicle and later issue a refund if the repair costs are lower than the excess amount. A refund will also be issued if another vehicle is involved and the other driver is deemed to be at fault. However, if the repair costs are higher than the excess amount, a refund will not be issued and the original invoice will be your final invoice.
For more information on the claims process for multi-vehicle accidents, please refer to this helpful article.