Tracking the status of your RentalCover claim
All claims follow these four stress-free steps:
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Claim is started via the online claim form |
Our Claims Team will assess your claim |
Once approved you will receive a payment link via email and text message |
Payment is completed quickly by electronic transfer (learn more) |
We will keep you updated by email at every step of the claims journey. With the exception of Supplemental Liability Insurance claims (for US rentals), your claim will take between 5 - 10 days to process depending on where you live and where you went. Claims involving multiple vehicles may take longer.
If you have any questions about your claim, for example if you would like to submit additional documents to support your claim, please reply to our email and the team will be happy to help.