Who do I contact if my rental deposit wasn’t returned?
Rental companies charge a deposit (or put an amount on hold), to make sure you can pay for damages in case of an accident.
If you return the vehicle with no damages, the rental company must refund you the deposit. If you return the vehicle with damages, the rental company will charge you, and offer you an invoice. You can then make a claim with us to ask for reimbursement of the damage cost.
Rental companies do not share any information with us regarding deposits made with them. If you have any questions about the refund of your deposit, we encourage you to contact the rental company directly.
If you return the vehicle with no damages, the rental company must refund you the deposit. If you return the vehicle with damages, the rental company will charge you, and offer you an invoice. You can then make a claim with us to ask for reimbursement of the damage cost.
Rental companies do not share any information with us regarding deposits made with them. If you have any questions about the refund of your deposit, we encourage you to contact the rental company directly.