Managing your protection

Even the best made plans sometimes change. View information on updating your policy.

Coronavirus (COVID-19) and your policy policies can be cancelled for any reason. Login to your account to start the process.
How to cancel, extend or shorten your policy
Please follow the steps above to start the process.
What are the cancellation rules for my policy?
Refund amounts differ based on your policy, when the policy is scheduled to commence and your booking agent (if you booked through one of our partners).
Can I purchase insurance after pick up?
If your rental has started and you realise you forgot to buy insurance, don’t worry, you still can...
What if I change the rental vehicle or rental company?
Good news. You don’t need to change your policy... Your policy can be used for any rental vehicle, from any rental company, subject to the terms of the rental agreement.
What to do if no vehicle is available at the rental desk
At we provide the rental insurance and our partners are responsible for the rental cars. We work with a number of rental partners who sell our policies when you book from their site...
Adding extra drivers and countries to your cover
The nominated driver and all additional drivers included on your rental agreement are covered by your policy. There is no need to add any additional drivers to your policy; they are automatically covered free of charge....
How can I manage my data and delete my cache?
We use cookies to collect and safely store some of your data. Here’s why and how you can manage it...
Why haven’t I received my refund yet?
If you cancel your protection via your RentalCover Account, depending on your country we offer you the option to either receive a credit note or a cash refund...

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