Claim evidence: The repair invoice from the rental company
To help our team assess your claim as quickly as possible we ask all customers to provide a copy of the repair invoice using our online claims form. We need full information to assess your claim, so please attach the requested evidence. We will not be able to assess your claim without the required evidence.
What is this?
If your vehicle was damaged during your trip, you will receive a final repair invoice or receipt from the rental company after your trip has ended that clearly shows a cost breakdown that separates your rental costs from the damage costs or excess charges. In some cases, this document will also indicate any refund amounts due to you.
Why is it needed?
During a claim assessment, we need to verify the final damage amount charged by the rental company. The documents you provide as proof help us to do so.
What should it include?
- Vehicle information (e.g. make and model).
- Repair cost breakdown.
- Total cost.
- Entity issuing the document (e.g. company or repair shop).
What if I don’t have these documents?
If you don’t have the particular documents requested, please supply other evidence to support your claim. This can include correspondence from your rental company, or another document from them including a breakdown of your rental and repair charges.
You will have an opportunity to explain your circumstances and missing information during your claim submission.