Claims

If you had an accident we sincerely hope that everyone is safe! We are here 24 hours a day, 7 days a week to help ensure that the claim process is stress-free. We currently approve claims within 3 days of submission on average, but we need your help! We kindly request that you read all these FAQs, and remember to check your emails for updates from our Claims Team.

  1. Before you start your claim
    We need these 4 or 5 documents. More Info ›
  2. Submit your claim
    Enter your details for immediate hassle-free payment. More Info ›
  3. We might have a question or two, usually we don’t!
    95% of claims get approved without question. It’s a simple claims process, we’ll keep you updated as it progresses. More Info ›
  4. Our payments team will get you the money
    Your money will take between 1 - 5 days to land depending on where you live and where you went. More Info ›
  5. Remember, we’re here to help!
    We’ve got your last trip covered, why not book your next one!

FAQs

Just enter your Reference Number (this ends with "INS" and can be found on your confirmation email).

You will need these documents:

- Your rental agreement
- Your drivers licence or the licence of the driver involved in the accident
- All correspondence regarding damages and repairs
- Credit card statement showing the amount deducted by the rental company
- Invoices/receipts from the rental company
- For some claims we also require receipts showing that the repairs have been undertaken. 

Upon entering the relevant information you will be informed of any remaining steps.

For straightforward claims expect a 3 day turnaround between submission and approval, depending on the complexity of the claim and availability of the above documentation to support your claim.

US Residents with our Collision Damage Coverage from AON can begin the claim process directly on https://www.aontravelclaim.com.

The way US rental companies react to collisions where their renter has an independent policy such as one from RentalCover.com differs between each rental company.

This is not an exhaustive list and there are exceptions on a state-by-state basis. Your rental company missing? Let us know so we can add it for you
 

Who pays if you bring your RentalCover.com CDW?

Who pays the damage bill? How is the bill paid? What else you need to know
CDW Insurer ACE will liaise directly with AON

• ACE will contact your CDW Insurer immediately after an accident or upon return of vehicle.


• If for some reason the insurer does not immediately accept responsibility for the forthcoming matter (ex. if they are closed), ACE won't charge you but will keep on trying contacting your CDW Insurer.

Who pays the damage bill? How is the bill paid? What else you need to know
CDW Insurer Alamo will liaise directly with AON

• Alamo will contact your CDW Insurer immediately after an accident or upon return of vehicle.


• If for some reason the insurer does not immediately accept responsibility for the forthcoming matter (ex. if they are closed), you will be charged for the damages and then you would seek expedited reimbursement from your CDW insurer.

Who pays the damage bill? How is the bill paid? What else you need to know
CDW Insurer Advantage will liaise directly with AON

• You need to quickly engage your CDW Insurer. Your CDW Insurer would be responsible for the damages.


• If for some reason the insurer does not immediately accept responsibility for the forthcoming matter (ex. if they are closed), you will need to keep contacting your CDW Insurer, but Advantage won't charge you for the damages.

Who pays the damage bill? How is the bill paid? What else you need to know
CDW Insurer Avis will liaise directly with AON

• Avis will contact your CDW Insurer immediately after an accident or upon return of vehicle.


• If for some reason the insurer does not immediately accept responsibility for the forthcoming matter (ex. if they are closed), you will be charged for the damages and then you would seek expedited reimbursement from your CDW insurer.

Who pays the damage bill? How is the bill paid? What else you need to know
Policy holder Budget will charge an amount based on the "damage assessment" and may often charge your credit card. AON would reimburse you. You should attempt to get AON to pay instead.

• You need to quickly engage your CDW Insurer. They will facilitate your reimbursement for outgoing collision costs.


• Budget will do a credit check on policy holder at time of pickup and will most likely check your credit limit.

Who pays the damage bill? How is the bill paid? What else you need to know
CDW Insurer Dollar will hold the driver responsible for the liability until your insurer accepts the responsibility. They may charge your credit card. AON would reimburse you. You should attempt to get AON to pay instead.

• Dollar will contact your CDW Insurer immediately after an accident or upon return of vehicle.


• If for some reason the insurer does not immediately accept responsibility for the forthcoming matter (ex. if they are closed), you will be charged for the damages and then you would seek expedited reimbursement from your CDW insurer.

Who pays the damage bill? How is the bill paid? What else you need to know
Policy Holder Enterprise will charge an amount based on the "damage assessment". They may often charge your credit card. AON would reimburse you. You should attempt to get AON to pay instead.

• Enterprise will charge a deductible directly to your credit card in the event of damages ($500 - $1000).


• You will need to quickly engage your CDW Insurer. They will facilitate your reimbursement for outgoing collision costs.

Who pays the damage bill? How is the bill paid? What else you need to know
Policy Holder Hertz will hold the driver responsible for the liability until the CDW Insurer accepts the responsibility. They may often charge your credit card. AON would reimburse you. You should attempt to get AON to pay instead.

• You need to quickly engage your CDW Insurer. They will facilitate your reimbursement for outgoing collision costs.


• Hertz will do a credit check on policy holder at time of pickup and will most likely check your credit limit.

Who pays the damage bill? How is the bill paid? What else you need to know
Policy Holder National will hold the driver responsible for the liability until the CDW Insurer accepts the responsibility. may often charge your credit card. AON would reimburse you. You should attempt to get AON to pay instead.

• You need to quickly engage your CDW Insurer. They will facilitate your reimbursement for outgoing collision costs.


• National will do a credit check on policy holder at time of pickup and will most likely check your credit limit.

Who pays the damage bill? How is the bill paid? What else you need to know
Policy Holder Zipcar will hold the driver responsible for the liability until the CDW Insurer accepts the responsibility. may often charge your credit card. AON would reimburse you. You should attempt to get AON to pay instead.

• You need to quickly engage your CDW Insurer. They will facilitate your reimbursement for outgoing collision costs.


• Zipcar will do a credit check on policy holder at time of pickup and will most likely check your credit limit.

You will be given back your money via a money transfer to your bank account. It might take anywhere between 1 day to 5 days, depending on your trip details. For bank transfers, it’s extremely important that we receive the correct bank details. We unfortunately cannot pay claims via check or any other means.
We want to remove stress and make the whole process as simple as possible! The main steps are:
1. Submit your claim.
2. Assessment: We will email you a confirmation that we received the claim request and have immediately started assessing the claim. 
3. If any documents are missing or more information is needed we will email you.
4. Once everything is provided we can quickly approve your claim.
5. We then pay you via bank transfer.
Unfortunately, transaction fees are everywhere when you travel internationally. 

When paying a claim out via money transfer, banks charge a minimum of $15 (or equivalent in your local currency). We do not pass those costs on to you if the bank charges us the fee. If the bank charges you the fee, however, we are unfortunately not able to cover the cost.
There are several considerations when comparing exchange rates, and several ways to calculate them. Let's use an example:
  • Mark is from UK. He was charged €500 by his rental company for an accident in France. His €500 claim was approved today by RentalCover.com.
  • Mark will be paid in GBP.
The RentalCover.com Claims Team converts charged currencies (for Mark this is Euros) to payment currencies (for Mark this is GBP) based on the transfer rates available from several money transfer platforms. They are 3-5% better than bank rates and 4-6% better than a bureau de change.  
In the event of a collision you will be required to pay an amount up to the full deductible/excess. At a future date, perhaps up to 18 months later, depending on the rental company's rental conditions, you may be eligible for a full refund from the rental company if you were "not at fault". We believe however that you shouldn't need to wait up to 18 months! We instead pay your claim straight away. We just require you to digitally sign a simple "waiver" letter that we then send off to the rental company, who in turn pays us the refund amount.