Renting a car overseas? Sort out the insurance and warranty protection before you go, and you’ll get better coverage at a better price. Insurance products and full protection products may differ based on where you live and where you’re going, so choose your destination from the country list below and we’ll help you compare a typical rental car company policy, often called Collision Damage Waiver (CDW), to what you’d get with RentalCover.com.
At RentalCover.com we provide the rental protection and our partners are responsible for the rentals.
To make changes to your car booking, the contact details for our partners are below.
To make changes to your RentalCover protection, login at rentalcover.com/account. If you have a question that’s not answered in our Help Centre and not about a car rental booking, just reply to any of our emails.
Car Rental Booking Sites
Changes to your car rental
|Changes to your RentalCover policy|
|Rentalcars.com||View your rentalcars.com confirmation voucher for instructions on how to create a support ticket.||Call +44 161 830 1042 or the number on your confirmation voucher.||rentalcover.com/account|
|Aerolineas Argentinas||aerolineas.com.ar||00 54 11 4340-7777||rentalcover.com/account|
|Billiger Mit Wagen||billiger-mietwagen.de||DE: 0221-567 999 11||rentalcover.com/account|
|Booking.com||cars.booking.com||+44 161 536 5033||rentalcover.com/account|
|Camptoo||camptoo.com||03 9988 6111||rentalcover.com/account|
|Carla (rentcarla)||rentcarla.com||Online support only||rentalcover.com/account|
|Carnect||carnect.com (includes Expedia)||+49 (40) 18 88 98-0||rentalcover.com/account|
|CarRental.com.au||carrental.com.au||Reply to any emails from carrental.com.au||rentalcover.com/account|
|CARSiRENT||carsirent.com||+973 1700 1440||rentalcover.com/account|
|Check24||check24.de||DE: 089-24 24 12 34||rentalcover.com/account|
|Discount Hawaii Car Rental||discounthawaiicarrental.com||CA/US: 1-800-292-1930
|Discount USA Car Rental||discountusacarrental.com||CA/US: 1-800-292-1930
|Drive.sg||drive.sg||Online support only||rentalcover.com/account|
|EnjoyCarHire||enjoycarhire.com||+44 (0)800 470 2120||rentalcover.com/account|
|Expedia||expedia.co.uk||+44 20 3788 0445||rentalcover.com/account|
|Finnair||finnair.com||020 8001 0101||rentalcover.com/account|
|GoBoony||goboony.com||31 85 401 68 32||rentalcover.com/account|
|HappyCar||happycar.com||Online support only||rentalcover.com/account|
|Holiday Extras||holidayextras.co.uk||Online support only||rentalcover.com/account|
|Holiday Cars||holidaycars.com||+1 855 642 7826||rentalcover.com/account|
|Ideamerge||ideamerge.com||+1 503 715 5810||rentalcover.com/account|
|Jet2||jet2.com||0333 300 0042||rentalcover.com/account|
|Kiwi.com||kiwi.com||Online support only||rentalcover.com/account|
|RentalCarGroup||rentalcargroup.com||US (+1) 866 735 1715
UK (+44) 0800 078 9054
AU (+61) 1800 210 813
DE (+49) 0800 789 5047
ES (+34) 914 141 480
FR (+33) 170 700 593
BE (+32) 02 400 4165
ROW (+44) 0800 078 9054
|RentalCover.com (if you booked directly)||rentalcover.com||Online support only - contact us by replying to any of our emails||rentalcover.com/account|
|RentalCover.com - Travel Agency Accounts||agency.rentalcover.com||Online support only||agency.rentalcover.com|
|S7||s7.ru||8 800 700–0707||rentalcover.com/account|
|Stress Free Car Rental||stressfreecarrental.com||Online support only||rentalcover.com/account|
|Travel Counsellors||travelcounsellors.co.uk||Online support only||rentalcover.com/account|
|Trip Advisor||tripadvisor.co.uk||0800 098 8460||rentalcover.com/account|
|United Airlines||united.com||Online support only||rentalcover.com/account|
|Vehicle Rent||vehicle-rent.com||(+44) 203 1295 406||rentalcover.com/account|
|Volotea||volotea.com||(+34) 93 12 20 717||rentalcover.com/account|
|WizzAir||wizzair.com||0911 752 2257||rentalcover.com/account|
|VIPCars||vipcars.com||(+44) 208 196 9510||rentalcover.com/account|
At RentalCover.com we provide the rental protection and our partners are responsible for the rentals (a lot of our partners have very similar names to RentalCover.com, so it’s easy to get us mixed up). This means that for most customers we also handle cancellations and other changes on RentalCover.com. Read this article for step by step instructions on how to cancel or modify your RentalCover.com policy.
Ahogy az Egyesült Államokbeli GYIK , az Egyesült Államok biztosítási lehetőségei eltérnek az Egyesült Királyság / EU és Ausztrália / NZ és Ázsia. Mivel a nemzetközi utazóknak értékesített amerikai bérleti díjak általában tartalmaznak zéró levonást (vagyis baleset esetén fizetendő többletet nem fizetnek), akkor a bérleti pultnál opcionális közúti segélyszolgálatot kell biztosítani.
A közúti segélyszolgálatunk mindenfajta költséget fedez le, amely magában foglalja a vontatást, a vámzárat, a kulcscsere, az akkumulátor és a szélvédők / gumiabroncsok, könnyű javítás vagy csere, valamint természetesen a hívás díját és egyéb javításokat. Azt is igénybe veheti az utazás fel nem használt részét, amelyet a bérlés korai befejezése okozott. Lefedettséget nyújtunk továbbá a bérleti társaságok által az incidensek, elsősorban a hitelkártya díjak, az "adminisztráció" / feldolgozási díjak és a "felhasználás elvesztése" díjak által alkalmazott bérleti költségek fedezésére (a bérbeadók visszanyerik a járművön elmaradt bevételeket az út rögzítése után).
The following information is US customers only. In most countries, renters are not liable for injury or damages to other vehicles. Please refer to our Country Guides for more information.
Supplementary Liability Insurance insures you against injuries you may cause to other drivers and their vehicles. In some countries this "third party" insurance is compulsorily provided by the vehicle owner, i.e. the rental companies. However most states in the US do not require the vehicle owner to have mandatory third party liability, meaning the driver is potentially liable for injuries to other people and their property.
If you are driving in one of those states you will be offered SLI (also called Accident Liability Insurance/ALI or LIS or Renter Liability Protection) by the rental company, which will normally provide between $1,000,000 and $2,000,000 coverage. As a general rule, if SLI if offered by the rental company, we advise you to take it.
How much coverage is normally provided?
In the USA each state has different rules regarding whether or not third party coverage must be provided, and often the minimum level of coverage required by law will be quite low. Despite this most SLI providers will generally insure you in the range of $1-2 million, though in some cases coverage may extend up to $10 million.
|Sample of Minimum legal coverage|
|State||Individual||Multiple Persons||Property||Supplier SLI Coverage|
|New York||$25,000||$50,000||$10,000||$1-2 million|
|Other||$10-50 thous.||$30-100 thous.||$5-25 thous.||$1-2 million|
Am I insured if I am not at fault?
Generally no. In most cases you will only be able to claim third party damage or injuries if you were the driver at fault. The only exception to this would be if you were deemed by a court to be responsible for a third party accident even if it is not caused by you directly, though this will vary depending on your policy terms.
How Does the Claims Process Work?
To make an SLI claim you will need to contact the rental company's insurance provider and deal directly with them. You will be asked by the insurers to fill out a statement of claim, and to provide some form of documentation relating to your insurance and the claim being made (usually a certificate of insurance, receipts of payment, copies of invoices and police reports as well as other details from the third party showing evidence of damages or injuries sustained).
Yes - registered agents can provide their customers with rental peace of mind while earning 50% commission on every booking.
Visit agency.rentalcover.com to register today and join our team!
At RentalCover.com we believe that you shouldn’t need a legal degree to understand our policies. That’s why everything we write is refreshingly simple. Where possible, we have made sure our policies are designed to eliminate confusion and help you understand your protection when you hit the road.
Here’s a summary of the protection you receive when you book with us:
|What you get with RentalCover.com*||What you might get at the rental desk|
|Multi vehicle accidents||✓||✓|
|Single vehicle accidents||✓||Sometimes|
|Fire, car theft and vandalism||✓||Sometimes|
|Towing, lockout & keys||✓
(not covered for US residents)
|Windshield and headlights||✓||x|
|Tyres and underbody||✓||x|
Incl. fire, rain, snow etc.
Inc. gravel, sand, ash etc.**
|Standard excess / deductible||
|$3000 - 4000
Usually fixed cost
|Total coverage amount||Covers rental company’s excess charges. Refer to your policy wording.||See rental guides for details|
|Price per day||50% cheaper than at
the rental desk
|$20-$40* per day
*Airports surcharge +10-25%
Yes we do. You can choose your vehicle type on the RentalCover.com homepage. While cars are available for any destination, you might find that we do not have Motorhome/RVs, Campervans, Buses and 4x4s in selected countries.
We do not provide coverage for motorcycles or quad bikes.
For more specific information on coverages in Iceland, please see the Iceland Rental Guide.
This includes cover for vehicles with fewer than 10 seats, including the driver’s seat. If you are planning on driving on unsealed roads in accordance with the permissions set out in your rental agreement, add 4x4 cover via the My Account page.
Our policies do not cover supercars, high end sports vehicles (including but not limited to, those made by Ferrari, Porsche, Lamborghini, Aston Martin and Bentley), classic cars and cars where the intention of the rental includes use at race tracks or for other special events.
Going off road? Then select this coverage. RentalCover.com’s 4x4 protection covers you for any vehicle that you plan to drive on unsealed roads in accordance with the permissions set out in your rental agreement. If you have a policy without 4x4 coverage, you will need to cancel that policy and purchase 4x4 coverage instead.
Adding a tent on top of your 4x4? First select campervan as the vehicle type. From the bottom of the quote page then add “4x4” as a vehicle type and you will be covered.
Does it have two or more in-built sleeping berths and no in-built shower or toilet? If so it’s a campervan. If you are planning on driving on unsealed roads in accordance with the permissions set out in your rental agreement, add 4x4 cover via the My Account page.
Select this if your vehicle has a built-in shower and / or toilet. If you are planning on driving on unsealed roads in accordance with the permissions set out in your rental agreement, add 4x4 cover via the My Account page.
Group trip? Select minibus if your vehicle has between nine and 14 seats, including the driver’s seat.
If you are told by the rental company that they don’t recognise your RentalCover.com policy, don’t worry: They don’t need to! Our policies are an independent alternative to the rental company’s waivers and they are valid worldwide. They have no hidden exclusions and are 50% cheaper than the rental company’s waivers.
Have all required documents ready for your check-in and take a look at your country’s Rental Guide so you know what to expect at the rental desk.
You have chosen to be insured by a fully underwritten, global distributor of insurance products with a proven track record of processing claims lightning fast - on average within three business days. We have been doing this since 2014 and our customers rate us "excellent" on consumer review website, TrustPilot.com.
We understand that insurance, and especially insurance acronyms, can be confusing! In this short article we demystify the two most commonly used terms you will hear at the rental desk:
This is the maximum you will pay for a claim before your Collision Damage Waiver (CDW) comes into play. In the event of an accident you are liable to pay up to the full excess deductible amount, and your CDW insurance will pay the rest. For example, if your car is worth $10000 and your excess deductible is capped at $3000, you would pay up to $3000 and the rental company’s insurance would pay the rest. You can purchase additional protection from RentalCover.com which reduces your excess / deductible costs to $0.
CDW and LDW is usually included in the rental rate that you see on a website. Note that these “waivers” just reduce your risk from a high amount (similar to the full value of the car) to somewhere between $1500 and $3000 depending on the car and the rental company.
If you're renting a car in the US, CDW/LDW waives the amount in full with $0 deductible.
US residents interested in CDW should review this article.
Outside of the US, our policies cover this amount, which is called the “excess”. It’s important to ensure you have CDW included with your car rental. RentalCover.com’s protection means you will have $0 to pay if there’s any damage, and it also covers items that are excluded by the rental company’s CDW, such as towing and accident-related fees.
If you have an accident you may be responsible for the full cost of your rental, in additional to any towing and administrative charges incurred due to loss of use while the vehicle is off the road.
If you have an accident you will only pay up to the deductible excess amount on the vehicle. Many rental company CDW policies typically exclude windscreen and tyre repairs/replacements, as well as undercarriage, roof, interior, window and side mirror damages. However, if you have purchased RentalCover.com’s Full Cover product we not only reduce your excess deductible to $0, but also include protection for all the items that these policies don’t protect you for.
For RentalCover.com protection to take effect, you must ensure CDW is included with your car rental.
We understand that insurance, and especially insurance acronyms, can be confusing! Here we demystify the various products that help waive your costs if there are damages.
CDW (Collision Damage Waiver)
CDW protects you if there’s damage to your rental however there is usually a remaining excess that can be as high as $7,500. The excess can be waived with SCDW. Read on for more information about how RentalCover.com works with CDW and SCDW.
SCDW (Super Collision Damage Waiver)
SCDW is sold outside of the US. It waives the excess that’s payable if you have CDW. RentalCover.com policies are designed to do the same thing, for 50% cheaper than the rental companies’ SCDW.
SLI (Supplemental Liability Insurance)
SLI provides coverage for damages or injuries you may cause to another person or their property while operating a rental vehicle.
Deductible or Excess
A deductible (or “excess” outside of the US) is the amount payable by you if there’s damage to the rental vehicle. There is a deductible/excess for CDW that is waived by SCDW. RentalCover.com policies do not have a deductible/excess.
LDW (Loss Damage Waiver)
This is the same as CDW but it adds theft and vandalism protection.
Loss of Use, Relocation & Towing Fees
Renters are often charged additional fees by rental companies if the rental requires repairs that keep it off the road (these “loss of use” fees are also called “demurrage”) or if the vehicle is a distance from the intended dropoff location (“relocation fees”) or if there’s costs incurred for towing the vehicle or processing a claim. These are usually payable even if you have CDW and SCDW (i.e. they are “exclusions” in CDW and SCDW policies). These are covered by RentalCover.com policies (i.e. they are “inclusions”).
Administration Fees & Other Charges
Rental companies often charge additional fees if there’s damage to the vehicle. These are usually payable even if you have CDW and SCDW. These are covered by RentalCover.com policies.
Want more information? Our Rental Guides explain how everything works
If you make changes to your RentalCover.com policy or create several quotes over time you may notice a small difference in price from when you originally booked.
Reasons why the cost of your modified cover may differ are as follows:
|The average price per day often changes based on multiple factors including the number of days until the travel starts, the duration of bookings, locations, time of the year, the car rental rates and many other factors.|
|Insurance risk rates are provided by our insurers. They are complex and can impact the price you see|
We often get asked if we protect the following rentals. When you purchase via RentalCover.com you may see options for the vehicle types below. If you don’t see them they unfortunately aren’t available for your location.
You can select a Vehicle Type on the homepage.
If you have a quote or booking you can add vehicle types - if available - within your RentalCover Account.
If you have a quote or booking you can add vehicle types - if available - on the RentalCover.com Payment page.
If you purchased RentalCover via one of our partners (some of whom specialise in campervans, motorhomes, RVs and offroad 4x4s), their automated systems will ensure you have the right protection for your rental. You can check your coverages and, if available, upgrade to include these vehicle types at any time, just login to your RentalCover Account or get a quote.
Your rental needs to be booked with an authorised rental company, peer to peer rental platform (such as like Drivy, Getaround, Goget, Turo, Carnextdoor, Zipcar, HiyaCar etc), car dealership, accident replacement service or loan cars from an authorised mechanic. Depending on your country, RentalCover Protection is available for the following when you get a quote on RentalCover.com. The meaning of each may differ based on your country. To view your wording, click the link in your RentalCover account or on the quote page.
✓ Cars: “Cars” are the default coverage on RentalCover.com.
✓ Recreational vehicles (RVs), motorhomes and camper/campervans.
✓ Offroad 4x4s for use on unsealed roads. You do not need to select this if you intend to drive any type of 4x4 on normal sealed roads. If you choose “Offroad 4x4” you must have rented a 4x4.
✓ Caravans are covered in selected countries.
When are you not covered?
This is a general summary only and may not apply to your RentalCover Protection. Please login to your RentalCover Account or get a quote to view your policy wording.
Depending on your country, RentalCover may not cover the following.
✗ Out of pocket costs like phone call fees, taxis and accommodation
✗ Charges incurred through service providers that aren't authorised by your rental company
✗ Loss or damage to accessories/equipment
✗ Interior damage like spillage or tears
✗ Personal Property: We don't cover theft or loss of items that you own.
✗ Liability: Please read the Rental Guide to better understand how this works in your travel country.
✗ Personal Accident Insurance (PAI) for drivers: This is usually covered by your travel insurance
✗ Annual protection: We no longer offer annual protection. You are however still covered if you previously purchased Annual Protection on RentalCover.com and it’s still active.
✗ Personal vehicles or others that aren’t from authorised vehicle rentals or car share platforms, as outlined above.
✗ Commercial trucks and other vehicles that are used for commercial purposes such as removal/moving trucks, pantech trucks, commercial delivery vans, courier trucks, trailer trucks, dump trucks, garbage trucks, carriers, refrigerator trucks. Americans renting “Passenger trucks” for non-commercial use are covered under the default “Car” type, as outlined above.
✗ If your vehicle requires a special licence (for instance, if the passenger limit or cargo capacity exceeds the limitations of a standard licence) or if it is a commercial van, truck or bus, you will not be covered.
✗ Vehicles that have trailers, camper trailers or other extensions - with the exception of caravans (see above) - attached to the tow bar
✗ High end supercars, high end sports cars, classic cars and exotic vehicles (including but not limited to, those made by Ferrari, Porsche, Lamborghini, Aston Martin and Bentley)
✗Certain combinations of country of residence and destination country
✗ Motorcycles or other bikes
Find out how much you could save on rental insurance by creating a free quote on our website.
1. Visit RentalCover.com and enter your country of residence and destination country
2. Confirm the start and end dates for your trip, and then select the vehicle you plan to rent; car is always selected by default (if you are unsure about vehicle types read this short guide).
3. Lastly click “Get a quote” to retrieve your personal quote. You can review the details and complete your booking by entering your payment details.
The quote page displays the trip price and all the important information you need to know before you set off, including any inclusions and exclusions. You can also review your insurance policy before you buy.
You can check the status of your policy at any time by accessing your account.
1. Visit My Account.
2. Next sign in. To do this you will need the email you used to create your original quote and your booking reference number which ends with "-INS", this can be found in the subject line of your confirmation email.
3. On the left hand side menu you will be able to see the status of your policy:
|Confirmed||Your policy has been purchased|
|Quote||Your policy has not yet been purchased|
|Cancelled||Your policy is no longer active and a refund will be issued|
At RentalCover.com we send two types of emails. Newsletter emails and quote / transactional emails. You can learn about how these emails are sent and managed below:
You can update your newsletter email preferences at any time from your My Account page.1. Visit My Account
Please note if you have made a booking enquiry you may receive quote emails from RentalCover.com, with more information about your cover. Whilst you can’t unsubscribe from our transactional emails, you should be aware that these are only sent for a short period and will automatically stop after a maximum of three emails.
If you have accidentally cancelled your RentalCover Protection, the refund has already been processed. However, you can purchase the same protection on RentalCover.com or click the “repurchase” link in the cancellation email that we sent when you cancelled.
If you purchased RentalCover Protection via one of our partners, it can take between 7 and 21 days for the refund to show on your card statement - please reach out to them directly if there’s a delay. If you purchased via RentalCover.com the refund is processed immediately however it may take up to 4 days to show.
Sometimes the limits of your RentalCover.com Protection are displayed in a different currency to the one you selected at purchase due to underwriting restrictions.
You can see the same limits in your preferred currency by clicking the question mark next to the ‘limit/excess details’ in your policy wording. Login to your RentalCover.com Account to get started.
Please follow the steps above to start the process. Refund amounts differ based on your RentalCover.com policy, when the policy is scheduled to commence and your booking agent (if you booked through one of our partners).
To cancel, extend or shorten your cover please follow these steps:
1. Visit My Account.
2. Next login. To do this you will need your booking reference number which ends with “-INS”, this can be found in the subject line of your confirmation email.
3. Lastly, choose your policy and select either Extend / Reduce Cover dates or Cancel. If you booked via a partner, you may be redirected to their site. Otherwise, we will handle the cancellation and refund. In this case, before your refund is issued, you may receive an email offering you the choice of a credit note (with bonus credit). If you opt for the credit note, this will be issued instantly. If you opt for a cash refund, please allow between 3 and 25 days for it to show in your account, depending on where you booked.
At RentalCover.com we provide the rental insurance and our partners are responsible for the rental cars. We work with a number of rental partners who sell our policies when you book from their site.
If that sounds like you, and you are having difficulty at the rental desk, please contact your rental agency directly for support.
If you purchased your policy separately to your car rental and would now like to cancel you can shorten, extend or cancel this online via the My Account page. For more instructions please read our cancellation guide.
Please note that your RentalCover.com policy can be used for any rental vehicle, from any rental company, subject to the terms of the rental agreement. You don’t need to change your policy.
To shorten or extend your policy please follow these steps:
1. Visit My Account.
2. Next login. To do this you will need your booking reference number which ends with “-INS”, this can be found in the subject line of your confirmation email.
3. Lastly, choose your policy and select Extend / Reduce Cover dates.
You can only reduce unused days, This means refunds are not available for today and other preceding days. If you reduced the number of days we will refund you the difference to your original payment card.
If you are extending your dates you will just need to pay the additional amount.
However, you will not be able to extend your policy if the policy’s end date has already passed (i.e. you cannot extend your booking if it is January 2, and the policy ended on January 1). If you have extended your rental and need extra protection, please create a new policy for the remaining days of your rental.
Good news. You don’t need to change your policy.
Your RentalCover.com policy can be used for any rental vehicle*, from any rental company, subject to the terms of the rental agreement.
Planning on adding extra drivers and countries to your cover? Learn more here.
*Please note that there may be some vehicles that are not covered by the rental policies (e.g. exotic vehicles). Please review the policy to confirm your rental vehicle type is covered.
The named driver and all additional drivers included on your rental agreement are covered by your RentalCover.com policy. There is no need to add any additional drivers to your policy; they are automatically covered free of charge. If your rental agreement clearly states that spouses are allowed to drive the rental vehicle, then they will be automatically covered with RentalCover.com. Please ensure that you are named on the rental agreement.
Thinking of visiting other countries on your trip? With the exception of New York, renters with Collision Damage Insurance and our Supplemental Liability Insurance (for US rentals), Canada is covered if the vehicle is collected in the US.
You do not need to inform RentalCover.com of additional drivers or countries you are visiting.
We defer to the rental companies to check driver’s licences; you do not need to provide the details to us. If you’re unsure, please contact your booking agent.
Want more information? Our Rental Guides explain how everything works.
If you're reading this article it's because you let us know about an issue. So first and foremost, thank you for letting us know! If it's a technical issue, our technical team has already been notified. Shortly thereafter they add a note below, and when it's resolved they remove the note. "Bugs" are usually resolved in 3-5 days. If your problem persists though, please reply to any of our emails and we'll share an update.
This is a list of known technical issues that are being resolved.
- Multiple charges for the same policy
- Missing discount: discount may be deleted from the RentalCover.com quote once you sign in to your account
- Phone numbers not being accepted on our website: please enter your phone number using + at the beginning and no spaces between the number e.g. +4400000000000
- Unable to delete unwanted quotes
- Unable to upload documents to the Claim Form
- Duplicate bookings
- Unable to separate two policies purchased under the same account
- Incorrectly charged credit card fee
If your rental has started and you realise you forgot to buy insurance, don’t worry, you still can. Just create a quote on the homepage.
As soon as your purchase is complete your insurance is active. Find out more about how coverage days are calculated.
Please note that this doesn't apply for Canadian residents travelling within Canada or worldwide, due to underwriter limitations.
For all plans except ones sold to American residents, Supplemental Liability Insurance for US-based rentals, and those that are for travel in Iceland, if you find a better price anywhere, we are happy to beat it. Policies for American residents and travel within Iceland are also ineligible for various discount coupons on RentalCover.com.
Just reply to any of our emails and include details of the alternative quote, including a screenshot or link to the other quote, your country of residence, your destination country and your travel dates, and we will further discount your RentalCover.com quote.
We offer many types of accidental damage that the rental companies don’t, such as the following (not applicable with “Supplemental Liability Insurance" [for US rentals]):
Unfortunately, transaction fees are everywhere when you travel internationally. In this article we share tips for how you can avoid these fees.
One major cost that most travellers don’t plan for are potential charges from the rental company in the event of an accident or damage. Those fees can cost in excess of $3000 and credit card issuers typically charge 4-5% in additional fees for international travellers.Before you travel check the cost of using your credit or debit card overseas. To avoid costly card fees we recommend that you use prepaid travel cards
When you make a claim with RentalCover.com there are two factors that can explain the difference between the amount you paid for your damages and the final claim amount you receive.
1. Additional credit card fees: When you make a claim RentalCover.com will refund the charges you received from the rental company, but we do not refund any additional international transaction fees you might incur.
2. International money transfers: Our payment technology allows your claim to be paid into any bank in the world, with no additional fees. While we waive the fees that banks charge for sending payments and wherever we can we waive the fees charged by your bank for receiving payment, (these normally both cost between 10-20 USD per transaction), we take these fees into account when calculating the exchange rates that you see at the time of payment.
We hope that this article explains the efforts we take to simplify payment and how you can save money when travelling internationally.
We sometimes hear of rental companies charging customers for damages that did not happen, inflating or miscalculating the final charges. If this has happened to you, you should lodge a “dispute” with your credit card issuer for this unauthorised transaction.
To save time lodging your dispute please follow the instructions below:
1. Download our template letter and fill in your details
2. Contact your credit card issuer and use your letter to lodge a dispute for the final transaction you were charged by the rental company. It is best not to explicitly request a refund as your bank may defer you to contact the rental company directly to contest the charge. Instead we advise you state that “the charge was unauthorised” since you do not recognise the damage
What happens next? You can expect a response within 1-2 weeks, and for the charge to be reversed within 3-4 weeks. Our customers have a 95% success rate with these requests, however if your request is unsuccessful, or if you have some excess charges remaining after the dispute is settled, please start a claim online with us here and we will review your case as soon as possible.