Do exchange rates apply when my claim is paid?
Your claim payment amount is calculated in the same currency as your RentalCover Protection purchase. If the currency of your purchase is different to the currency of the bank account you shared with us via our secure payment link, exchange rates will be applied.
For example, if you purchased your RentalCover Protection in US Dollars but the bank details you shared are for your bank account that operates in Euros, the US Dollar-Euro exchange rate will be applied during the payment processing. This means the final amount reflected in your account may appear different to the total claim payment breakdown you receive when your claim is approved, which is stated in US Dollars.
Exchange rates are beyond our control and are not initially included in the claim payment breakdown. You can however see any applicable exchange rates when you provide your bank account details to us.
For example, if you purchased your RentalCover Protection in US Dollars but the bank details you shared are for your bank account that operates in Euros, the US Dollar-Euro exchange rate will be applied during the payment processing. This means the final amount reflected in your account may appear different to the total claim payment breakdown you receive when your claim is approved, which is stated in US Dollars.
Exchange rates are beyond our control and are not initially included in the claim payment breakdown. You can however see any applicable exchange rates when you provide your bank account details to us.