Which documents do we need to process your claim?

To help our team assess your claim as quickly as possible we ask all customers to provide the following documents using our online claims form:

> What is this?
The signed contract provided by your rental company when you picked up your vehicle.

> Why is it needed?
To confirm eligibility for yourself and additional drivers. It also includes the rental dates, the rental terms and the maximum amount that can be charged by the rental company.

> What is this?
The licence that you used to rent the vehicle.

> Why is it needed?
To confirm your identity matches the details on your rental agreement, and that you held a valid licence at the time of the rental.

> What is this?
A card statement that displays the amount you paid to the rental company, and any refund you may have received (refunds often occur if the full deductible excess was charged initially and the final damage cost was less than the amount that you paid).

> Why is it needed?
To verify that the payment has been made and to prevent fraudulent claims.

> What is this?
Any email or letters you have exchanged with the rental company following your accident.

> Why is it needed?
This information can save us time when assessing your claim request.

> What is this?
In the event of an accident or damage, some rental companies will charge you the full deductible excess applicable for the car, and later they will refund you. Alternatively they may just charge you an amount for damages that is less than the full deductible excess. Either way, we require you to provide the final invoice that clearly shows the final amount that you’ve been charged (learn more here).

> Why is it needed?
We need this document to pay your claim as it confirms the final amount you have been charged.

> What is this?
This is the report created by the police and includes information about your accident, including any witness statements, summary of the damage and also driver and passenger details.

> Why is it needed?
This document confirms the circumstances of more serious accidents, and any charges that have been issued by the police to those involved. If your claim becomes a legal matter this report can be invaluable. You can obtain this document by contacting the local law enforcement agency.

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