If you had an accident we sincerely hope that everyone is safe! We are here 24 hours a day, 7 days a week to help ensure that the claim process is stress-free. We currently approve claims within 3 days of submission on average, but we need your help! We kindly request that you read all these FAQs, and remember to check your emails for updates from our Claims Team.

  1. Before you start your claim
    We need these 4 or 5 documents. More Info ›
  2. Submit your claim
    Enter your details for immediate hassle-free payment. More Info ›
  3. We might have a question or two, usually we don’t!
    95% of claims get approved without question. It’s a simple claims process, we’ll keep you updated as it progresses. More Info ›
  4. Our payments team will get you the money
    Your money will take between 1 - 5 days to land depending on where you live and where you went. More Info ›
  5. Remember, we’re here to help!
    We’ve got your last trip covered, why not book your next one!