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The way US rental companies react to collisions where their renter has an independent policy, such as one from RentalCover.com, differs between each rental company.
If you have a RentalCover.com policy and a US claim, depending on the rental company, extent of damage and other factors, one of these two scenarios will take place (if the claim is approved). We will keep you informed after you submit your claim:
1. You will pay for the damages upfront and seek reimbursement from RentalCover.com, or
2. The rental company will work with RentalCover.com so you do not need to make any payment.
Who pays the damage bill? | How is the bill paid? | What else you need to know |
CDW Insurer | ACE will liaise directly with RentalCover.com |
• ACE will contact your CDW Insurer immediately after an accident or upon return of vehicle.
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Who pays the damage bill? | How is the bill paid? | What else you need to know |
CDW Insurer | Alamo will liaise directly with RentalCover.com |
• Alamo will contact your CDW Insurer immediately after an accident or upon return of vehicle.
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Who pays the damage bill? | How is the bill paid? | What else you need to know |
CDW Insurer | Advantage will liaise directly with RentalCover.com |
• You need to quickly engage your CDW Insurer. Your CDW Insurer would be responsible for the damages.
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Who pays the damage bill? | How is the bill paid? | What else you need to know |
CDW Insurer | Avis will liaise directly with RentalCover.com |
• Avis will contact your CDW Insurer immediately after an accident or upon return of vehicle.
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Who pays the damage bill? | How is the bill paid? | What else you need to know |
Policy holder | Budget will hold the driver responsible for the liability until your insurer accepts the responsibility, and your insurer may reimburse you. If you have any queries with your claim, please reach out to RentalCover.com.. |
• You need to quickly engage your CDW Insurer. They will facilitate your reimbursement for outgoing collision costs.
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Who pays the damage bill? | How is the bill paid? | What else you need to know |
CDW Insurer | Dollar will hold the driver responsible for the liability until your insurer accepts the responsibility, and your insurer may reimburse you. If you have any queries with your claim, please reach out to RentalCover.com. |
• Dollar will contact your CDW Insurer immediately after an accident or upon return of vehicle.
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Who pays the damage bill? | How is the bill paid? | What else you need to know |
Policy Holder | Enterprise will hold the driver responsible for the liability until your insurer accepts the responsibility, and your insurer may reimburse you. If you have any queries with your claim, please reach out to RentalCover.com. |
• Enterprise will charge a deductible directly to your credit card in the event of damages ($500 - $1000).
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Who pays the damage bill? | How is the bill paid? | What else you need to know |
Policy Holder | Hertz will hold the driver responsible for the liability until your insurer accepts the responsibility, and your insurer may reimburse you. If you have any queries with your claim, please reach out to RentalCover.com. |
• You need to quickly engage your CDW Insurer. They will facilitate your reimbursement for outgoing collision costs.
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Who pays the damage bill? | How is the bill paid? | What else you need to know |
Policy Holder | National will hold the driver responsible for the liability until your insurer accepts the responsibility, and your insurer may reimburse you. If you have any queries with your claim, please reach out to RentalCover.com. |
• You need to quickly engage your CDW Insurer. They will facilitate your reimbursement for outgoing collision costs.
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Who pays the damage bill? | How is the bill paid? | What else you need to know |
Policy Holder | Zipcar will hold the driver responsible for the liability until your insurer accepts the responsibility, and your insurer may reimburse you. If you have any queries with your claim, please reach out to RentalCover.com. |
• You need to quickly engage your CDW Insurer. They will facilitate your reimbursement for outgoing collision costs.
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All claims must be submitted online - we recommend that you use a computer instead of a mobile phone for easier document uploading. Just enter your Reference Number (this ends with "INS" and can be found on your confirmation email).
After the protection is completed and the damage charge has been settled with the rental company, please submit your online claim and attach any supporting documents. You can click on the button below to get started.
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Claim is started via the online claim form |
Our Claims Team will assess your claim |
Once approved you will receive a payment link via email and text message |
Payment is completed quickly by electronic transfer |
We will keep you updated by email at every step of the claims journey. With the exception of Supplemental Liability Insurance claims (for US rentals), your claim will take between 5 - 10 days to process depending on where you live and where you went. Claims involving multiple vehicles may take longer.
When you first visit RentalCover you will need to activate your account. Simply find the RentalCover confirmation SMS or email in your inbox or spam and click the activation link. If you’re having issues, it may be because the email addresses of some Apple users aren’t shared with RentalCover. Instead, you can simply click on the link provided in the confirmation email you received when you purchased RentalCover Protection and update your email address.
All claims follow these four stress-free steps:
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Claim is started via the online claim form |
Our Claims Team will assess your claim |
Once approved you will receive a payment link via email and text message |
Payment is completed quickly by electronic transfer (learn more) |
We will keep you updated by email at every step of the claims journey. With the exception of Supplemental Liability Insurance claims (for US rentals), your claim will take between 5 - 10 days to process depending on where you live and where you went. Claims involving multiple vehicles may take longer.
If you have any questions about your claim, for example if you would like to submit additional documents to support your claim, please reply to our email and the team will be happy to help.
When you first visit RentalCover you will need to activate your account. Simply find the RentalCover confirmation SMS or email in your inbox or spam and click the activation link. If you’re having issues, it may be because the email addresses of some Apple users aren’t shared with RentalCover. Instead, you can simply click on the link provided in the confirmation email you received when you purchased RentalCover Protection and update your email address.
To help our team assess your claim as quickly as possible we ask all customers to provide the following documents using our online claims form. We need full information to assess your claim, so please attach any documents you think may be relevant to your situation.
We aim to complete 95% of claims within three business days. It can take longer if documents are missing so please provide the documents at the outset. Once approved you will receive an email that includes a link to a payment form where you will enter your bank account details. Approved claims are paid instantly, however, it can take several days to settle depending on your bank country. If you have a US rental with Supplemental Liability Insurance please read this article.
If you are a US resident with our “Collision Damage Protection” plan, your claim will follow these four stress-free steps:
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Start the process via our online form and then we will advise the next steps. |
Once you've submitted your claim with the insurance provider Crum & Forster, they will assess your claim |
You’ll be notified by email from Crum & Forster when your claim has been approved |
Crum & Forster will post you a cheque for the refund amount in the name of the insured passenger |
Please note that claims normally take between 4-5 weeks to be assessed, though this may take longer if any documents are missing.
You can always track your claim via the claims portal but please contact us if you have any issues with your Crum & Forster claim.
This invoice displays the final amount that you will have paid your rental company in the event of an accident, once the final charges have been settled.
We need this document to pay your claim as it confirms the final amount you have been charged.
If you are having difficulty obtaining this document, we recommend calling your rental company for a speedier response.
After your trip has ended and your vehicle has been returned you can submit your claim using our online form.
When you first visit RentalCover you will need to activate your account. Simply find the RentalCover confirmation SMS or email in your inbox or spam and click the activation link. If you’re having issues, it may be because the email addresses of some Apple users aren’t shared with RentalCover. Instead, you can simply click on the link provided in the confirmation email you received when you purchased RentalCover Protection and update your email address.
If you have a US rental with our “Supplemental Liability Insurance” plan, your claim will follow these four steps:
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Start the process via our online form and then we will advise the next steps. |
Once you've submitted your claim with the insurer, they will assess your claim. |
You’ll be notified when your claim has been approved. |
The insurer will issue the payment to the third party. |
Please contact us if you have any issues with your claim. For more information about SLI please read this article.
When you first visit RentalCover you will need to activate your account. Simply find the RentalCover confirmation SMS or email in your inbox or spam and click the activation link. If you’re having issues, it may be because the email addresses of some Apple users aren’t shared with RentalCover. Instead, you can simply click on the link provided in the confirmation email you received when you purchased RentalCover Protection and update your email address.
Untuk pembayaran cepat, Anda membutuhkan Referensi Pemesanan untuk polis Anda (diakhiri dengan “INS”) dan pindaian/foto digital dari: