Policy Terms & Conditions

Thank you for visiting our website. RentalCover is the trading name of Cover Genius Pty Ltd, ABN 43 159 983 598, registered office Level 2, 55 Pyrmont Bridge Road, Pyrmont, NSW, 2009, Australia. In Australia, our policies are underwritten by Assetinsure Pty Limited (ABN 65 066 463 803, AFSL 488403). By accessing and/or using this website and related services, you agree to these Terms and Conditions, which include our Privacy Policy.

In these Terms, 'us', 'we' and 'our' means Cover Genius and our related bodies corporate.

1. Registration

When you create a quote an Account will be created. Each quote has a Reference Number, any of which can be used along with your email address to access your Account. You are responsible for keeping this information secure and you agree and warrant to use the website in accordance with these Terms.

We may deal with your personal information in accordance with our Privacy Policy as amended from time to time. We may use your personal information for promotional and marketing purposes until you request to opt out of receiving such information and we use your personal details for transactional emails as outlined in the Privacy Policy.

We may disclose that information to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law.

2. Collection Notice

By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms.

Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you would like any further information about our privacy policies or practices, please contact us at [email protected].

3. Accuracy, completeness and timeliness of information

The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, including the Australian Consumer Law, we make no warranty regarding the information on this website. You should monitor any changes to the information contained on this website.

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.

We may, from time to time and without notice, change or add to the website (including the Terms) or the information, products or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.

4. Purchases

4.1. Payment & Cancellation Terms

Upon clicking the payment button you are agreeing to the terms and conditions of payment and the terms of use as outlined in this document. Your credit card will be deducted by the amount shown on the payment page in the currency nominated. Any applicable credit card fees will be displayed. Your credit card statement will show "RentalCover" as the biller.

It is solely your responsibility to ensure that the item you book, purchase or reserve is suitable for your intended purpose, that the information is accurate and that you have understood the Policy Terms including the Cancellation Terms. You also warrant that you are authorised to use the payment instrument that you used is correct. You release us from any claim arising from the sale of goods.

4.2. Cancellation

You can cancel any time of the day before pickup. After collection of your vehicle the policy can be extended however it cannot be cancelled or shortened. 

In Australia, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms and conditions purports to modify or exclude the conditions, warranties and undertakings and other legal rights, under the Australian Competition and Consumer Act and other laws. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law or the Competition and Consumer Regulation 2010 are expressly excluded where permitted, including liability for incidental or consequential damages caused by breach of any express or implied warranty or condition.

4.3. Refunds

Refund amounts differ based on your RentalCover.com policy, when the policy is scheduled to commence and your booking agent (if you booked through one of our partners). For more information on refunds, visit our help center.

5. Linked sites

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.

6. Intellectual property rights

Any intellectual property created while using the site vests solely with the person who created it - but you grant us an unlimited, royalty free licence to use and display anything which you (with our consent) create or post on the site. You may not use any of our intellectual property (including our name, logo or content) without our prior written approval. You must notify us immediately if you become aware of any advertisement on our website which infringes the intellectual property rights of any third party.

Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law.

7. No commercial use

This website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within this website. You may not use this website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website.

8. Unacceptable activity

You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:

  • any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual's consent) or any other of the legal rights of individuals;
  • using this website to defame or libel us, our employees or other individuals;
  • uploading files that contain viruses that may cause damage to our property or the property of other individuals;
  • posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party's systems or network security.
  • If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.

9. Warranties and disclaimers

To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this website or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure.

We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

10. Liability

To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.

11. Jurisdiction and governing law

Your use of the website and these Terms are governed by the law of New South Wales and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in New South Wales.
Cover Genius operates business under the related bodies corporate:  

United Kingdom

RentalCover.com is a trading style of Cover Genius Ltd whose registered office is Unit 6, 4 Ravey Street, London, EC2A 4QP, United Kingdom. Cover Genius Ltd is a company registered in England and Wales under Company No 09408621 and is authorised and regulated by the Financial Conduct Authority (Firm Reference No 750711). 


RentalCover.com is a trading style of Cover Genius Ltd, ABN 43 159 983 598, registered office Level 2, 55 Pyrmont Bridge Road, Pyrmont, NSW.

New Zealand

RentalCover.com is a trading style of Cover Genius Limited, NZ Company Number 4547898, registered office Level 3, 10 Custom Street East, Auckland, New Zealand.


Cover Genius Canada Inc.(BC1079759) carried on business as RentalCover.com, with registered office 2200 HSBC Building, 885 West Georgia Street, Vancouver BC V6C 3E8. RentalCover.com.

United States

Cover Genius Insurance Services LLC doing business as RentalCover.com, with registered office 11 West 42nd Street, 30th Floor, New York, NY 10036.
Your use of the website and these Terms are governed by the laws of the State of Delaware. You submit to the non-exclusive jurisdiction of the courts exercising jurisdiction of state or federal courts located in the State of Delaware.

Feedback on these terms and the website can be sent to the team[at]rentalcover.com.