Which documents are required for claims?

To help our team assess your claim as quickly as possible we ask all customers to provide the following documents using our online claims form. We need full information to assess your claim, so please attach any documents you think may be relevant to your situation.

1. A copy of the rental agreement

> What is this?
The signed contract provided by the rental company when you picked up your vehicle. It should include the names of authorized drivers, the rental dates, and the deductible.

> Why is it needed?
We need this document to confirm that you and any additional drivers are included in the agreement. It also includes the rental dates, the rental terms and the deductible amount that can be charged by the rental company.
 

2. A photo of your driver's license

> What is this?
A photo of the license you used to rent the vehicle.

> Why is it needed?
We need this to confirm your identity matches the details on your rental agreement, and that you held a valid license at the time of the rental.
 

3. Bank or credit card statement with the final rental company charges

> What is this?
A card statement that displays the final amount you paid to the rental company for damages, and any refund you may have received. (Refunds often occur if the full deductible was charged upfront and the final damage cost was less than the amount that you paid).

> Why is it needed?
We need this document to verify that the correct amount has been paid to the rental company. Without this, we cannot approve a claim because there is no evidence of payment.
 

4. Written correspondence between the driver and the rental company

> What is this?
Any emails, letters or customer support chats you have exchanged with the rental company following your accident.

> Why is it needed?
This information can help us verify the details of your situation and save time when assessing your claim request.
 

5. Your final invoice from the rental company

> What is this?
In the event of an accident or damage, some rental companies will charge you the full deductible applicable for the car, and later they will refund you. Alternatively, they may just charge you an amount for damages that is less than the full deductible. Either way, we require you to provide the final invoice that clearly shows the final amount that you’ve been charged (learn more here).

> Why is it needed?
We need this document to pay your claim as it confirms the final amount you have been charged.
 

6. If relevant, upload a copy of a police report

> What is this?
An official report created by the police. It should include information about your accident, including the date and time of the accident, the date and time the police were notified, driver and passenger details, a summary of the damages and any witness statements.

> Why is it needed?
This document confirms the circumstances of more serious accidents. If your claim becomes a legal matter this report can be invaluable. You can obtain this document by contacting the local law enforcement agency.