If you had an accident we sincerely hope that everyone is safe! We are here 24 hours a day, 7 days a week to help ensure the claim process is as stress-free as possible. To quickly process your claim, we need your help. Please review the steps below, read the following FAQs and remember to check your emails for updates from our Claims Team.


Before you start your claim

We need the documents below. More Info


Submit your claim

We ask you to enter your details. More Info


We might have a few questions before we process your claim.

We aim to complete US Collision Damage Waiver claims within 3 business days. Supplemental Liability Insurance claims require more time. More Info


Once approved, payment is made

For approved Collision Damage Insurance claims, payment is usually made directly to rental companies. More Info


Remember, we’re here to help!

If you have any issues with the claim, just reply to any of our emails and we'll get back to you shortly.


Start a new claim

For fast payment you will need the Booking Reference for your policy (ending with "INS") and digital scans/photos of your: