How and when are claim payments made?

We aim to pay approved Collision Damage Waiver (CDW) claims directly to rental companies within 3 business days. It can take longer if documents are missing, so please provide the requested documents at the start. Some CDW claims can take longer to determine liability if there are multiple vehicles while the process for Supplemental Liability Insurance can also be lengthy. If you require reimbursement for damages paid to the rental company, you will receive an email that includes a link to a payment form where you will enter your bank account details. Payments will be issued via electronic payment.


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We provide protection for rental cars, including mini-vans, pickup trucks, and sport utility vehicles rented from a rental car agency. Does not cover commercial or offroad use or exotic cars.‡