I have canceled or shortened my policy. When will I receive my refund?
Refund processing times for our plans can differ based on where you booked. If you canceled or shortened your plan through your Account, the refund should show on your bank or credit card statement within four days.
Do you offer discounts?
Unfortunately, insurance prices are set by state regulators in the US and cannot be discounted.
How can I save money on transactions when renting internationally?
Unfortunately, transaction fees are everywhere when you travel internationally. In this article we explain the various fees applied by credit card companies and how to avoid them...
Can I use a different credit card for my insurance booking vs the rental car?
I got an unexpected charge from RentalCover on my credit card. Why?
If you see a charge from RentalCover on your credit card statement that you don’t recognize, it is likely because you added rental insurance through one of our approved partners, and it has been charged separately to your rental...
What to do if payment to your card is declined
If your payment card was declined, please follow these steps...
I think I have been wrongly charged for damage to my vehicle
We sometimes hear of rental companies charging customers for damages that did not happen, inflating or miscalculating the final charges.
Do I still have to pay for a deposit if I buy your insurance?
Car rental companies will generally require you to leave a deposit with them at pick up, as a security measure in case you damage the car...
Why haven’t I received my refund yet?
If you cancel your protection via your RentalCover Account, depending on your country we offer you the option to either receive a credit note or a cash refund...