About your protection

We've simplified rental car insurance. Includes information like what's covered, how it works and more.

Why use RentalCover.com?

Since 2014 we’ve specialised in providing customers with cover that’s 50% cheaper than what you’ll be offered at the rental desk. We provide full protection for rental cars, 4x4s, campervans, minibuses and motorhomes...
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Why choose us?

Since 2014, we’ve specialized in providing customers coverage that’s up to 50% less† than what you’ll be offered at the rental desk...
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What to do if your plan is refused at the rental desk, or it is not recognized?

Follow the tips in this article to avoid the hard sell and have a safe, stress-free trip...
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What to do if your policy is refused at the rental desk, or "it is not recognised"?

Follow the tips in this article to avoid the hard sell and have a safe, stress-free trip...
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What is included with my cover?

At RentalCover.com we believe that you shouldn’t need a legal degree to understand our policies. That’s why everything we write is refreshingly simple...
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What is included with my CDW coverage?

RentalCover plans are designed as alternatives to the coverage offered at the rental desk, for up to 50% cheaper.†

I'm renting outside of North America. How does Collision Damage Waiver and Super Collision Damage Waiver work?

Here we explain the waivers sold by rental companies outside of the US and Canada...
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How does rental excess and CDW work?

We understand that insurance, and especially insurance acronyms, can be confusing! In this short article we demystify the two most commonly used terms you will hear at the rental desk...
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Can I view and download my policy and invoice?

You can view, download or print your policy wording and invoice from your My Account page...

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Can I view and download my plan and invoice?

You can view, download or print your policy wording and invoice from your 'My Account' page...

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Can I view and download my policy and invoice?

How to contact us

We support over five million customers through our Help Center. If you’d like to contact us, you can also reply to any of our emails.
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Customer care and how you can find answers to your questions

So we can provide better email-based support to our customers around the world in over 40 languages we recently removed our phone-based support.
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I have my own auto plan - do I need your plan?

Renting in the USA? You can benefit from our popular American primary insurance protection...
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I’m an American with my own auto plan - do I need RentalCover.com?

Renting in America? You can benefit from our popular American primary insurance protection...
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What is SLI (Supplemental Liability Insurance)?

Supplementary Liability Insurance insures you for injuries to other drivers and their vehicles...
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What are the insurance options in the USA? How does the US differ from most other countries?

The first major difference is that rentals in the US do not always include CDW at the time of booking...
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How can I save money renting in the US & Canada? Why not use my personal auto plan?

Our equivalent plans save you money in several ways...
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Does RentalCover.com cover 4x4s, motorhomes, RVs or campervans?

Yes we do. If you’re planning your next trip make sure you save on insurance by choosing the right level of cover for the vehicle you’re planning on renting...
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Are luxury vehicles, trucks, RVs, 4x4s, motorcycles, quad bikes or vans covered?

Unfortunately, for US rentals we do not provide coverage for luxury vehicles, trucks, RVs, 4x4s, motorcycles, quad bikes or vans. These may be available if you're traveling internationally.
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How are coverage days calculated?

Plans are always calculated in full calendar days to ensure you are covered for the full trip even if you pick up early or drop off late...
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How are coverage days calculated?

Insurance policies are always calculated in full calendar days to ensure you are covered for the full trip even if you pick up early or drop off late...
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What's not covered by RentalCover Protection?

RentalCover Protection is subject to additional terms, conditions, and exclusions. What you're not covered for can differ depending on your protection type, vehicle type and more...

What insurance products are not provided by RentalCover.com?

We often get asked if we offer the following products. You can sign in to view the full wording for your policies. In summary, here’s what we do cover...

What are the inclusions and exclusions of my plan?

Inclusions and exclusions can vary depending on your cover type so please check your policy wording to find out more. You can find your policy wording attached to your confirmation email, or download it from your account on RentalCover...
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Have you read our Rental Guides?

To find out more about what is included in your policy, what to do at the rental desk and information about how you should proceed in the event of an accident, read our country specific Rental Guides.
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Are luxury vehicles covered?

No, our protection does not include luxury vehicles such as high-end supercars, high-end sports cars, classic cars and exotic vehicles e.g. Ferrari, Porsche, Bentley.
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Can I use a single plan for multiple rentals or multiple countries?

Our policies can only be used to cover one rental vehicle...
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Can I use a single policy for multiple rentals?

Due to limitations from our insurers, our policies can only be used to cover one rental vehicle...
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Who are your insurers?

We work with some of the largest and most respected insurers to provide you with coverage, no matter where you drive...
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Who are RentalCover.com’s insurers?

We work with some of the largest and most respected insurers to provide you with coverage, no matter where you drive. Our top-rated global panel of insurers include...
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Why do I see a different price for my coverage?

While we make every effort to keep pricing consistent for our customers, multiple factors impact claims. Therefore the price that we charge can vary depending on...
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Why do I see a different price for my cover?

If you make changes to your RentalCover.com policy or create several quotes over time you may notice a small difference in price from when you originally booked. Reasons why the cost of your modified cover may differ are as follows...
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How to request a quote and buy your damage protection plan?

Find out how much you could save on rental insurance by creating a free quote on our website...

How to request a quote and buy your rental insurance

Find out how much you could save on rental insurance by creating a free quote on our website.
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What to do if you are unable to sign into your account?

The following steps address the common issue of not being able to sign in to your account.
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What are your age requirements?

Age requirements can vary depending on our policy provider. To see the limits that apply to you, please check your policy wording.
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Is my replacement car covered by my policy?

If you damage your rental vehicle and the rental company provides you with a replacement, our insurance will automatically cover you, as long as the car type and policy holder details remain the same.

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Is my replacement car covered by my plan?

How can I change my email preferences?

You can update your email preferences at any time from your My Account page.

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How can I change my email preferences?

You can update your email preferences any time from your My Account page...

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I want to check the status of my plan

You can check the status of your policy at any time by accessing your account...
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I want to check the status of my policy

You can check the status of your policy at any time by accessing your account.

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Do I still have to pay for a deposit if I buy your insurance?

What should I enter as my Country of Residence?

This country should be the same one you used in your address on your rental agreement...
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Why can’t I see my policy limit in my local currency?

Sometimes the limits of your policy are displayed in a different currency to the one you selected at purchase due to underwriting restrictions...
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Glossary of key insurance terms

We understand that insurance, and especially insurance acronyms, can be confusing! In this short glossary we demystify the more commonly used terms you will hear used at the rental desk...
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Glossary of key insurance terms

We understand that insurance, and especially insurance acronyms, can be confusing. Learn what the most commonly used terms mean...
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I accidentally canceled my plan

You can purchase the same protection on RentalCover
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I want to change the policy holder details or add a company name on my invoice

You can change policy holders any time before you pick up the vehicle.
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I want to change the plan holder details or add a company name on my invoice

You can change the policyholder's name any time before you pick up the vehicle.
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How to extend or shorten your vehicle coverage dates

To shorten or extend your policy please follow these steps...
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How to extend or shorten your vehicle cover dates

To shorten or extend your policy please follow these steps...
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I’m having trouble using RentalCover.com

Please read if you have seen a bug on RentalCover.com.

I’m having trouble using RentalCover.com

To help you get back on the road and moving again as quickly as possible please follow the instructions below.
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Will I receive a refund if I do not have an accident?

We will not be able to refund your premium after your rental period is complete, even if you did not have an accident...
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Will I receive a refund if I do not have an accident?

We will not be able to refund your premium after your rental period is complete, even if you did not have an accident...
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How can I cancel my insurance or modify my cover dates?

If a customer wants to cancel their insurance or modify their cover dates, please advise them to do that from their account on your website...
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What should I do if my policy is refused at the rental desk?

Encourage your customers to follow the tips below to avoid the hard sell at the rental desk and have a safe, stress-free trip...

Do I need to add extra drivers and countries to my cover?

The nominated driver and all additional drivers included on your customer's rental agreement are covered by their RentalCover Protection...
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I want to purchase both CDW and SLI protection

If you are traveling in the US, we recommend that you purchase Supplemental Liability Insurance (SLI)
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Customer care and how you can find answers to your questions

Should you wish to contact us you can also reply to any of our emails.
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What vehicle type is my rental?

When purchasing RentalCover Protection via our website, the vehicle type you select may depend on the configuration of your vehicle and where you’re planning to drive...
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What type of license do I need to purchase RentalCover Protection?

RentalCover does not have any particular requirements regarding your license type...
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Can I make two purchases for different drivers under the one RentalCover Account?

You can purchase RentalCover Protection for different drivers under one RentalCover Account. However, a RentalCover Account can only be under one name...
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