Help centreRental insurance doesn’t have to be confusing. Find answers to our most frequently asked questions
How our rental car protection works
We've simplified rental car insurance. Includes information like what's covered, how it works and more.
Since 2014, we’ve specialized in providing customers coverage that’s up to 50% less† than what you’ll be offered at the rental desk...
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Follow the tips below if you encounter any problems regarding your protection at the rental desk.
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RentalCover plans are designed as alternatives to the coverage offered at the rental desk, for up to 50% cheaper.†
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Here we explain the waivers sold by rental companies outside of the US and Canada...
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You can view, download or print your policy wording and invoice from your RentalCover Account...
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Need to view or download your RentalCover policy and invoice? Easily access, print, or save them directly from your post-purchase confirmation email.
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We support over five million customers through our Help Center. If you’d like to contact us, you can also reply to any of our emails.
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Renting in the USA? You can benefit from our popular American primary insurance protection...
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Supplementary Liability Insurance insures you for injuries to other drivers and their vehicles...
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Our equivalent plans save you money in several ways...
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Unfortunately, for US rentals we do not provide coverage for luxury vehicles, trucks, RVs, 4x4s, motorcycles, quad bikes or vans. These may be available if you're traveling internationally.
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Plans are always calculated in full calendar days to ensure you are covered for the full trip even if you pick up early or drop off late...
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RentalCover Protection is subject to additional terms, conditions, and exclusions. What you're not covered for can differ depending on your protection type, vehicle type and more...
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Inclusions and exclusions can vary depending on your cover type so please check your policy wording to find out more. You can find your policy wording attached to your confirmation email, or download it from your account on RentalCover...
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No, our protection does not include luxury vehicles such as high-end supercars, high-end sports cars, classic cars and exotic vehicles...
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Our policies can only be used to cover one rental vehicle...
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We work with some of the largest and most respected insurers to provide you with coverage, no matter where you drive...
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While we make every effort to keep pricing consistent for our customers, multiple factors impact claims. Therefore the price that we charge can vary depending on...
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Find out how much you could save on rental insurance by creating a free quote on our website...
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If you’re experiencing issues logging into your RentalCover Account, please try the following troubleshooting steps...
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Age requirements can vary depending on our policy provider. To see the limits that apply to you, please check your policy wording.
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If you damage your rental vehicle and the rental company provides you with a replacement, our insurance will automatically cover you, as long as the vehicle type and policy holder details remain the same.
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You can check the status of your policy at any time by accessing your account...
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This country should be the same one you used in your address on your rental agreement...
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Understand why your RentalCover limits may appear in a different currency...
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We understand that insurance, and especially insurance acronyms, can be confusing. Learn what the most commonly used terms mean...
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You can purchase the same protection on RentalCover...
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You can change the policyholder's name any time before you pick up the vehicle.
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To shorten or extend your policy please follow these steps...
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We will not be able to refund your premium after your rental period is complete, even if you did not have an accident...
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The nominated driver and all additional drivers included on your customer's rental agreement are covered by their RentalCover Protection...
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If you are traveling in the US, we recommend that you purchase Supplemental Liability Insurance (SLI)
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Should you wish to contact us you can also reply to any of our emails.
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When purchasing RentalCover Protection, the vehicle type depends on where you’re planning to drive...
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RentalCover does not have any particular requirements regarding your license type...
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You can purchase RentalCover Protection for different drivers under one RentalCover Account. However, a RentalCover Account can only be under one name...
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