Forgot your booking reference?

 Compare Prices & Inclusions

Enter your Country of Travel and your Rental Company or booking agent to see what is included or excluded in your policy.

What is "excess", "CDW", "LDW", "excess reduction", etc? And what is RentalCover.com?

The amount payable in the event of an accident is usually called your "excess" or "liability". Rental companies all offer multiple options to reduce your excess. In some countries such as the USA, Canada and Mexico, suppliers do not include any insurance in their basic price, so your excess is actually the full value of the car. In some countries such as Australia and NZ the rental companies are not permitted to pass on this level of risk to customers. In other countries such as UK and most of the EU it is uncommon to see cars without some level of reduced excess.

The product that reduces excess from the full value to a lower amount (usually €/£/$1000-2000) is usually called "CDW" ("Collision Damage Waiver"). Policies that reduce your liability from that level towards €/£/$0 are most commonly called Super CDW (also called "Excess Reduction" in Australia/NZ, Damage Liability Fee and many other names that serve the same purpose). CDW that includes theft coverage is called LDW ("Loss Damage Waiver") while Super CDW that includes theft is called Super LDW.

At present RentalCover.com sells policies that are an alternative to Super CDW/Super LDW only. Our policies are about 50% cheaper and they include many types of damage that the rental companies "exclude" such as theft, windscreen and tire damage, single vehicle accidents, hitting animals, driving at night, vehicle rollovers, underbody damage, roof damage and more.


Contact Us

Please check if these questions are relevant or scroll down to contact us:

About Our Price Guarantees

How are coverage days calculated?
I found a better price on a policy, will you match it?

About RentalCover.com

What are the benefits?
Who is RentalCover.com & Who provides the coverage?
What is the Rating of Our Underwriters?

Alternatives to RentalCover.com

Should I buy coverage from the rental companies?
Can I rely on Travel Insurance?
Should I just risk it and not get insurance?

Annual Plans

How Do I "Log" Rentals For My Annual Plan?

Claims

How do claims work for "Extra Cover" (for USA & Canada)?
How do claims work for "Zero Excess Rental Cover", "No Excess Rental Cover" & "Rental Vehicle Cover"?
When can I expect claims to be settled?
How do I make a claim?
Am I insured if I have more than one accident?
How do I report a claim for "Collision Damage Coverage" (for US Residents)?

Country: Asian Countries

What should I do at the rental desk in Asian Countries

Country: Australia/NZ

How does Excess Reduction & Third Party Insurance work in Australia and New Zealand
What should I do at the rental desk in Australia/NZ?

Country: Canada

How does rental excess & CDW work in Canada? What are my options?
What should I do at the rental desk in Canada?

Country: EU/UK

How does rental excess/CDW work in Europe? What are my waiver options?
What should I do at the rental desk in EU/UK?

Country: Latin American Countries

What should I do at the rental desk in Latin American Countries

Country: Namibia/Africa

How does rental excess & CDW work in Africa? What are my options?

Country: United States

What are the insurance options in the USA? How does the US differ from most other countries?
How Does The Free Roadside Assistance Work for USA Policies?
What is Extra Cover for the USA? What do I say at the rental desk?
What should I do at the rental desk in the US?
What should I do at the rental desk if I am traveling abroad with Collision Damage Coverage (for US Residents)?

Country: Worldwide

What should I do at the rental desk: Introduction

Damage Waivers (CDW, LDW, Super CDW, Super LDW)

What is "excess", "CDW", "LDW", "excess reduction", etc? And what is RentalCover.com?
How much do I pay if there's an accident?
How do "LDW" and "Super CDW" and "Super LDW" differ from simple "CDW"?

Managing/Cancelling/Modifying Policies

How do I cancel a policy, change dates or add coverage? What if I changed my rental vehicle?
Help, I can't login!
When are the policies issued?
How do I submit my airline rewards program number?
How much coverage do I need?
Are there age or residency restrictions?
Are additional drivers insured?
How do I change the name of the policy holder?
Who is insured? What is insured?
I bought a policy but changed my car. Do I need a new policy?
How do cancellations and refunds work?
What is a refundable deposit/bond? When does it get refunded?
How do I add coverage to my policy?
I have several rentals over a period of time. Do I need a policy for each rental? What if I have several countries to visit?
What are my policy's inclusions?

Personal Accident Insurance

What is PAI (Personal Accident Insurance)?

Supplemental Liability Insurance

What is SLI (Supplementary Liability Insurance)?

Theft Protection

What is Theft Protection?

Third Party Cover

Is "Third Party" included?
Why do rental companies charge a large excess when the repair cost is small? What happens if I'm "not at fault"? Will I get my money back? When?

Types of Vehicles & Types of Rental (Peer To Peer etc)

Are 4x4s Insured? What about unsealed roads?
What types of "rentals" are insured? Car shares? Loan cars from mechanics?

If your question isn't answered by the above please fill in the below form or give us a call:

Phone Us


Email Us