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What should I do at the rental desk in Canada?

Here is a checklist of what to expect at the rental desk in Canada and what to say:
  • With "Extra Cover for Canada", you will not need to purchase any Roadside Assistance Coverage at the rental desk. This policy will also cover you for any "out of pocket" cost resulting from an accident.Read on for more "Extra Cover for Canada" info.
  • If your booking does not already include it, you will be offered Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW, which is CDW plus Theft Protection) at the rental desk. Your booking confirmation will tell you if CDW or LDW is included, and our overview of CDW/LDW in Canada might also be useful. If you are from Canada we recommend bringing your personal car's insurance certificate as it insures you for any car anywhere that you travel. If you don't have your own policy or wish to avoid small claims, you can buy CDW on RentalCover.com (from March 2016 onwards). If you need help identifying if CDW is included in your car booking, please complete the form below. 
  • You will be offered a waiver that is variously titled Super CDW, Excess Waiver, Damage Liability Waiver, or something similar. RentalCover.com's "Zero Excess Rental Cover" is a cheap alternative to this waiver and covers all types of accidents and damages. Read on for an overview of how insurance works in Canada.
  • If it isn't included in your booking, you will be offered Liability Insurance (also called Supplementary Liability Insurance (SLI) and LIS). There is more information in our SLI for Canada/the US FAQ. We recommend purchasing SLI if it wasn't included in your booking. 
  • If it isn't included in your booking, you will be offered Personal Accident Insurance (PAI), which provides coverage for personal injuries that befall you or your passengers as a result of an accident. 
Find out more about what to do at the rental desk in the USA, Australia/NZ or the UK/Europe.

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Please check if these questions are relevant or scroll down to contact us:

About RentalCover.com

What are the benefits?
Who is RentalCover.com & Who provides the coverage?
What is the Rating of Our Underwriters?
Why use RentalCover.com?
What have I got and what will I be offered at the rental desk?
Who are RentalCover.com’s insurers?
Are additional drivers covered?
Should I just risk it?
What do I pay if there’s an accident?
What vehicles are covered?
What about unsealed roads?
How are coverage days calculated?
Am I insured if I have more than one accident?

Claims

When can I expect claims to be settled?
How do I make a claim?
How do I report a claim for "Collision Damage Coverage" (for US Residents)?
My claim has been approved. When will I receive payment?
What are the steps in the claims process?

Claims Info

What is the claim process?

Rental Guide: Destination Asian Countries

What should I do at the rental desk in Asian Countries

Rental Guide: Destination Australia/NZ

How does Excess Reduction & Third Party Insurance work in Australia and New Zealand
What should I do at the rental desk in Australia/NZ?

Rental Guide: Destination Canada

How does rental excess & CDW work in Canada? What are my options?
What should I do at the rental desk in Canada?

Rental Guide: Destination EU/UK

How does rental excess/CDW work in Europe? What are my waiver options?
What should I do at the rental desk in EU/UK?

Rental Guide: Destination Latin American Countries

What should I do at the rental desk in Latin American Countries

Rental Guide: Destination Namibia/Africa

How does rental excess & CDW work in Africa? What are my options?

Rental Guide: Destination United States

What are the insurance options in the USA? How does the US differ from most other countries?
How Does The Free Roadside Assistance Work for USA Policies?
What is Extra Cover for the USA? What do I say at the rental desk?
What should I do at the rental desk in the US?
What should I do at the rental desk if I am traveling abroad with Collision Damage Coverage (for US Residents)?

Rental Guide: Destination Worldwide

What should I do at the rental desk: Introduction

Rental Guide: Insurance products

What is "excess", "CDW", "LDW", "excess reduction", etc? And what is RentalCover.com?
Is "Third Party" included?
How do "LDW" and "Super CDW" and "Super LDW" differ from simple "CDW"?
What is SLI (Supplementary Liability Insurance)?
What is PAI (Personal Accident Insurance)?
What is Theft Protection?
Why do rental companies charge a large excess when the repair cost is small? What happens if I'm "not at fault"? Will I get my money back? When?

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