How to cancel, extend or shorten your policy

Please follow the steps below to start the process. Refund availability may differ based on your policy, trip dates and booking agent (if you booked your rental through one of our partners). 

To cancel, extend or shorten your policy, please follow these steps:

1. Visit My Account.

When you first visit  RentalCover you will need to activate your account. Simply find the RentalCover confirmation text or email in your inbox or spam and click the activation link. If you’re having issues, it may be because the email addresses of some Apple users aren’t shared with RentalCover. Instead, you can simply click on the link provided in the confirmation email you received when you purchased RentalCover Protection and update your email address.

2. Next, log in. To do this you will need your booking reference number ending with “-INS”. This can be found in the subject line of your confirmation email.

3. Lastly, choose your policy and select either Extend/Reduce or Cancel. If you booked through a partner, you may be redirected to their site. Otherwise, we will handle the cancelation and refund, if applicable. Please contact your bank if it takes more than four days for it to show on your statement. 

You may also see an offer for a credit note that can be used on future bookings. Please read this article for more information on credit notes.

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We provide protection for rental cars, including mini-vans, pickup trucks, and sport utility vehicles rented from a rental car agency. Does not cover commercial or offroad use or exotic cars.‡