What do I do if my payment declines?

If you’re experiencing payment issues when purchasing your RentalCover Protection, the following troubleshooting steps may help resolve the issue.
  • Ensure you have entered all the correct details and try again.
  • Make the payment using a different card if possible.
  • Try purchasing your protection with a different browser.
  • Clear your browser's cache and cookies.
  • Check your internet for any connectivity issues.
If the above steps do not work, try creating a new quote for your purchase and proceed to payment again. Please make sure you are logged in while creating a new quote. 

If the problem persists, please contact your bank directly for more information.