How to cancel your cover before your trip has started

We understand that even the best made plans sometimes change, which is why you can cancel your policy any time the day before pick-up  to receive a full refund.

To cancel, extend or shorten your cover please follow these steps:

1. Visit My Account.

2. Next login. To do this you will need your booking reference number which ends with “-INS”, this can be found in the subject line of your confirmation email.

3. Lastly, choose your policy and select either Extend / Reduce Cover dates or Cancel. We will then immediately process your refund. Please note that most international transfers complete within one to four business days.

Once your policy is cancelled a refund is automatically issued and we can't reverse the process. If you would like to  reinstate your insurance, please simply re-purchase the policy. 

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Covers cars/vans/SUVs/4x4s etc. of 1-9 passengers that don't need special licenses or aren't for commercial or off-road use.