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Enter your Country of Travel and your Rental Company or booking agent to see what is included or excluded in your policy.

How Does The Free Roadside Assistance Work for USA Policies?

As outlined in the USA FAQ, the insurance options for the USA are different to most of the UK/EU and Australia/NZ and Asia. Because US rentals sold to international travelers generally include zero deductible (i.e. no excess payable in the event of an accident), you will be offered optional roadside assistance at the rental desk.

The roadside assistance offered by the rental companies costs $5-10 per day at the rental desk and it provides coverage to basic costs like some fuel and sometimes a tyre or battery change.

We take it a step further and provide a better value roadside product that provides coverage to every type of cost that you would incur including towing, impound fees, key replacement, battery and windscreens/tyres/light repair or replacement and of course, the call out fee and any other repairs. You can also claim any unused portion of your travel caused by an early termination of your rental. We also provide coverage to extra costs that are applied by rental companies as a result of your incident, mainly credit card fees, "administration"/processing fees and "loss of use" fees (the rental companies recover any income lost while the vehicle is off the road being fixed).

Important: Roadside Assistance's roadside assistance partner is Urgently, the #1 rated roadside assistance network in North America. Urgently Hotline Number is in our app (available in Apple and Android) and in your confirmation emails. Please follow the instructions carefully - if you don't use Urgently then you risk overpaying. We pay Urgently bills ourselves whereas the rental company's roadside operator will charge you then you would make a claim and get reimbursed for those costs and any other "out of pocket" costs.

What To Do If You Have An Emergency Breakdown

Urgently Freecall Hotline: The phone number is in your email confirmation and via our app (Apple and Android). We pay Urgently costs on your behalf whereas we reimburse roadside costs that you would pay to the rental company.

Emergencies On The Road: What to do depends on the type of damage/accident/breakdown!

  • Accident/Damage: Call rental company and ask if you can use your preferred towing company (Urgently) rather than theirs. If approved you need to know the delivery point, then call Urgently. 
  • Battery: Call Urgently.
  • Fuel: Call Urgently.
  • Headlights, other lights: Call Urgently.
  • Key loss or keys locked in car: Call Urgently.
  • Mechanical issue: Call rental company and ask if you can use your preferred towing company. If approved you need to know the dropoff point. Then call Urgently.
  • Tyres: Call Urgently.
  • Windscreens: Call rental company and ask if you can use your preferred towing company. If approved you need to know the dropoff point. Then call Urgently.

When you call Urgently:

  1. You will need your reference number that ends with "INS".
  2. Urgently will send a tow truck.
  3. You will meet the tow truck and if towing is required, go to the delivery point with them.
  4. We pay the Urngetly costs on your behalf.

Visit if you end up paying a bill to the rental company for roadside or other costs. We highly recommend downloading our app from the Appstore and Android so that you have the above info handy!

Contact Us

Please check if these questions are relevant or scroll down to contact us:

About Our Price Guarantees

How are coverage days calculated?
I found a better price on a policy, will you match it?


What are the benefits?
Who is & Who provides the coverage?
What is the Rating of Our Underwriters?

Alternatives to

How to make an informed choice when you get to the rental desk - your insurance options explained.
Can I rely on Travel Insurance?
Should I just risk it and not get insurance?

Annual Plans

How Do I "Log" Rentals For My Annual Plan?


How do claims work for "Extra Cover" (for USA & Canada)?
How do claims work for "Zero Excess Rental Cover", "No Excess Rental Cover" & "Rental Vehicle Cover"?
When can I expect claims to be settled?
How do I make a claim?
Am I insured if I have more than one accident?
How do I report a claim for "Collision Damage Coverage" (for US Residents)?

Country: Asian Countries

What should I do at the rental desk in Asian Countries

Country: Australia/NZ

How does Excess Reduction & Third Party Insurance work in Australia and New Zealand
What should I do at the rental desk in Australia/NZ?

Country: Canada

How does rental excess & CDW work in Canada? What are my options?
What should I do at the rental desk in Canada?

Country: EU/UK

How does rental excess/CDW work in Europe? What are my waiver options?
What should I do at the rental desk in EU/UK?

Country: Latin American Countries

What should I do at the rental desk in Latin American Countries

Country: Namibia/Africa

How does rental excess & CDW work in Africa? What are my options?

Country: United States

What are the insurance options in the USA? How does the US differ from most other countries?
How Does The Free Roadside Assistance Work for USA Policies?
What is Extra Cover for the USA? What do I say at the rental desk?
What should I do at the rental desk in the US?
What should I do at the rental desk if I am traveling abroad with Collision Damage Coverage (for US Residents)?

Country: Worldwide

What should I do at the rental desk: Introduction

Damage Waivers (CDW, LDW, Super CDW, Super LDW)

What is "excess", "CDW", "LDW", "excess reduction", etc? And what is
How much do I pay if there's an accident?
How do "LDW" and "Super CDW" and "Super LDW" differ from simple "CDW"?

Managing/Cancelling/Modifying Policies

How do I cancel a policy, change dates or add coverage? What if I changed my rental vehicle?
Help, I can't login!
When are the policies issued?
How do I submit my airline rewards program number?
How much coverage do I need?
Are there age or residency restrictions?
Are additional drivers insured?
How do I change the name of the policy holder?
Who is insured? What is insured?
I bought a policy but changed my car. Do I need a new policy?
How do cancellations and refunds work?
What is a refundable deposit/bond? When does it get refunded?
How do I add coverage to my policy?
I have several rentals over a period of time. Do I need a policy for each rental? What if I have several countries to visit?
What are my policy's inclusions?

Personal Accident Insurance

What is PAI (Personal Accident Insurance)?

Supplemental Liability Insurance

What is SLI (Supplementary Liability Insurance)?

Theft Protection

What is Theft Protection?

Third Party Cover

Is "Third Party" included?
Why do rental companies charge a large excess when the repair cost is small? What happens if I'm "not at fault"? Will I get my money back? When?

Types of Vehicles & Types of Rental (Peer To Peer etc)

Are 4x4s Insured? What about unsealed roads?
What types of "rentals" are insured? Car shares? Loan cars from mechanics?

If your question isn't answered by the above please fill in the below form or give us a call:

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