Payments

Everything you need to know about claims reimbursements and settlement

I have canceled or shortened my policy. When will I receive my refund?

If eligible, the refund processing times can differ depending on where you purchased your protection...
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When will I receive my refund after cancelling my cover?

Cancelled your cover but can’t see the money back in your account? That might be due to one of the following scenarios...
 
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Does RentalCover.com offer discounts?

RentalCover.com is proud to offer a range of discounts including...
 
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Do you offer discounts?

Unfortunately, insurance prices are set by state regulators in the US and cannot be discounted.
 
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Can I change my payment method or currency after purchase?

It is not possible to update your payment method or currency after your policy is purchased...
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Can I change my payment method or currency after purchase?

It is not possible to update your payment method or currency after your policy is purchased...
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I found a better price on a plan, will you match it?

If you do find a better price anywhere, we are happy to beat it. Just reply to any of our emails and include details of the alternative quote...
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I found a better price on a policy, will you match it?

If you do find a better price anywhere, we are happy to beat it. Just reply to any of our emails and include details of the alternative quote...
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How can I save money when travelling internationally?

Unfortunately, transaction fees are everywhere when you travel internationally. In this article we share tips for how you can avoid these fees...
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How can I save money on transactions when renting internationally?

Unfortunately, transaction fees are everywhere when you travel internationally. In this article we explain the various fees applied by credit card companies and how to avoid them...
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Can I use a different credit card for my insurance booking vs the rental car?

RentalCover does not require you to use the same card as your protection purchase when making a rental booking...
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I see an unexpected charge from RentalCover on my credit card. Why?

If you see a charge from RentalCover.com on your credit card statement that you don’t recognise, it is likely because you added rental insurance through one of our approved partners, and it has been charged separately to your rental...
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I got an unexpected charge from RentalCover on my credit card. Why?

If you see a charge from RentalCover on your credit card statement that you don’t recognize, it is likely because you added rental insurance through one of our approved partners, and it has been charged separately to your rental...
 
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Why was my price beat request refused?

We will always aim to price-beat like-for-like insurance quotes. However, your price-beat request can be denied for the following reasons...
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Why was my price beat request refused?

We will always aim to price beat like for like insurance quotes. Please note however that we cannot price beat for the following cases...
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What do I do if my payment declines?

If you’re experiencing payment issues when purchasing your RentalCover Protection, the following troubleshooting steps may help resolve the issue...
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I think I have been wrongly charged for damage to my vehicle

We sometimes hear of rental companies charging customers for damages that did not happen, inflating or miscalculating the final charges.
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I think I have been wrongly charged for damage to my vehicle

We sometimes hear of rental companies charging customers for damages that did not happen, inflating or miscalculating the final charges.
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Do I still have to pay for a deposit if I buy your insurance?

Car rental companies will generally require you to leave a deposit with them at pick up, as a security measure in case you damage the car...
 
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Do I still have to pay for a deposit if I buy your insurance?

Car rental companies will generally require you to leave a deposit with them at pick up, as a security measure in case you damage the car...
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Who do I contact if my rental deposit wasn’t returned?

Rental companies charge a deposit (or put an amount on hold), to make sure you can pay for damages in case of an accident...
 
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