When will I receive my refund after cancelling my cover?

Cancelled your cover but can’t see the money back in your account? That might be due to one of the following scenarios:

1. Your refund is being processed
After you have cancelled your cover, a refund will automatically be issued. This can take between 3-10 working days for the money to reach your account. If you haven't received your money after 10 working days, please contact your bank for more information.

2. Your payment was never taken (so no refund is required)
If you cancelled your policy shortly after you purchased it a reversal process will be triggered.
Your transaction will appear as pending on your credit card statement, and the money will be temporarily blocked, but the payment will not leave your account. This pending transaction will disappear from your statement within 3 to 5 working days and you will not be charged by RentalCover.com.

If your transaction is still pending after 5 working days, please contact your bank for more information.

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