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Why do rental companies charge a large excess when the repair cost is small? What happens if I'm "not at fault"? Will I get my money back? When?

What happens if there's an accident?

You pay the rental company and we reimburse you the repair cost.

What if the excess charged by the rental company exceeds the repair cost?

If its a single vehicle accident the difference will be repaid within a week. Once that refund takes place we are ready to pay you the outstanding amount. This is why our target for claims payments is 7 business days.

If its a multiple vehicle accident it's a different story. Keep reading...

What's the process if there's more than one vehicle in the accident?

The rental company will deduct your full excess until the insurers close the case.

So summarise what that all means!

The rental company will deduct the full excess amount if there's significant damage to the vehicle. Timing for your refund will differ based on:

1. If the accident involves your vehicle only, you will get a refund soon after the repairs are done.
2. If the accident involves two or more vehicles, the rental company will keep your full excess until the insurers close the case. Your rental company will refund you either:
a) The excess charges less repair costs, or
b) the full excess if your rental company refunds drivers who are not at fault.

For any other questions, please don't hesitate to call us!

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Please check if these questions are relevant or scroll down to contact us:

About RentalCover.com

What are the benefits?
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What is the Rating of Our Underwriters?
Why use RentalCover.com?
What have I got and what will I be offered at the rental desk?
Who are RentalCover.com’s insurers?
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Should I just risk it?
What do I pay if there’s an accident?
What vehicles are covered?
What about unsealed roads?
How are coverage days calculated?
Am I insured if I have more than one accident?

Claims

When can I expect claims to be settled?
How do I make a claim?
How do I report a claim for "Collision Damage Coverage" (for US Residents)?
My claim has been approved. When will I receive payment?
What are the steps in the claims process?

Claims Info

What is the claim process?

Rental Guide: Destination Asian Countries

What should I do at the rental desk in Asian Countries

Rental Guide: Destination Australia/NZ

How does Excess Reduction & Third Party Insurance work in Australia and New Zealand
What should I do at the rental desk in Australia/NZ?

Rental Guide: Destination Canada

How does rental excess & CDW work in Canada? What are my options?
What should I do at the rental desk in Canada?

Rental Guide: Destination EU/UK

How does rental excess/CDW work in Europe? What are my waiver options?
What should I do at the rental desk in EU/UK?

Rental Guide: Destination Latin American Countries

What should I do at the rental desk in Latin American Countries

Rental Guide: Destination Namibia/Africa

How does rental excess & CDW work in Africa? What are my options?

Rental Guide: Destination United States

What are the insurance options in the USA? How does the US differ from most other countries?
How Does The Free Roadside Assistance Work for USA Policies?
What is Extra Cover for the USA? What do I say at the rental desk?
What should I do at the rental desk in the US?
What should I do at the rental desk if I am traveling abroad with Collision Damage Coverage (for US Residents)?

Rental Guide: Destination Worldwide

What should I do at the rental desk: Introduction

Rental Guide: Insurance products

What is "excess", "CDW", "LDW", "excess reduction", etc? And what is RentalCover.com?
Is "Third Party" included?
How do "LDW" and "Super CDW" and "Super LDW" differ from simple "CDW"?
What is SLI (Supplementary Liability Insurance)?
What is PAI (Personal Accident Insurance)?
What is Theft Protection?
Why do rental companies charge a large excess when the repair cost is small? What happens if I'm "not at fault"? Will I get my money back? When?

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